Clark's Termite & Pest Control
Customer Loyalty Representative - On-site
Clark's Termite & Pest Control, Ocean View, Virginia, United States
Overview
Customer Loyalty Representative - On-site. Strand Termite & Pest Control is a team of professionals committed to providing quality pest control solutions and safe treatment options. We are hiring a full-time Customer Service Representative to join our growing team in Ocean Isle Beach, Shallotte, Supply, and Calabash areas. Job Summary: As a Customer Service Representative your job is to be the contact and face of the company for our customers. You will provide friendly, timely customer service, help customers schedule appointments, assist with general billing questions, and help ensure an overall great customer experience. If you love customer service in a fast-paced environment, this is the job for you. What You Bring To The Table
A knack for outside-the-box thinking and a love of problem-solving & creativity First in line to handle a customer's call. Answering questions, schedule services, address concerns Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments Monitor emails and respond to customers via email in a timely fashion Delivery of a great customer experience every time Deescalate calls or direct them to the proper department for assistance Communicate closely with the field team, managers, sales team, and other departments Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control Assist teammates and managers whenever needed Job Responsibilities
Practice honesty, integrity, and passion every day Assist customers with a friendly, upbeat, and helpful attitude Resolve a customer’s call or email in a timely and accurate fashion Communicate and share information professionally and kindly among teammates while following the manager's instructions Take the initiative to research, investigate, and come up with solutions to solve customer problems Utilize and become familiar with technology used in the Customer Care Center (e.g., Microsoft Teams, Outlook, Front, Pest Pac, and other programs) Job Requirements
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Ability to multi-task and thrive in a fast-paced environment Ability to manage time effectively, prioritize multiple tasks, and stay customer focused Strong verbal and written communication skills Education And Experience
High school diploma or GED Two or more years of administrative/office experience (call center experience preferred) What Do We Offer
Medical, dental, and vision insurance plan options Health Savings Plans (HSA) available with qualified plans for medical expenses Competitive compensation 100% company-paid life insurance policy Paid time off including eight paid holidays A peer-to-peer employee recognition program Strand Termite & Pest Control is an Equal Opportunity Employer.
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Customer Loyalty Representative - On-site. Strand Termite & Pest Control is a team of professionals committed to providing quality pest control solutions and safe treatment options. We are hiring a full-time Customer Service Representative to join our growing team in Ocean Isle Beach, Shallotte, Supply, and Calabash areas. Job Summary: As a Customer Service Representative your job is to be the contact and face of the company for our customers. You will provide friendly, timely customer service, help customers schedule appointments, assist with general billing questions, and help ensure an overall great customer experience. If you love customer service in a fast-paced environment, this is the job for you. What You Bring To The Table
A knack for outside-the-box thinking and a love of problem-solving & creativity First in line to handle a customer's call. Answering questions, schedule services, address concerns Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments Monitor emails and respond to customers via email in a timely fashion Delivery of a great customer experience every time Deescalate calls or direct them to the proper department for assistance Communicate closely with the field team, managers, sales team, and other departments Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control Assist teammates and managers whenever needed Job Responsibilities
Practice honesty, integrity, and passion every day Assist customers with a friendly, upbeat, and helpful attitude Resolve a customer’s call or email in a timely and accurate fashion Communicate and share information professionally and kindly among teammates while following the manager's instructions Take the initiative to research, investigate, and come up with solutions to solve customer problems Utilize and become familiar with technology used in the Customer Care Center (e.g., Microsoft Teams, Outlook, Front, Pest Pac, and other programs) Job Requirements
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Ability to multi-task and thrive in a fast-paced environment Ability to manage time effectively, prioritize multiple tasks, and stay customer focused Strong verbal and written communication skills Education And Experience
High school diploma or GED Two or more years of administrative/office experience (call center experience preferred) What Do We Offer
Medical, dental, and vision insurance plan options Health Savings Plans (HSA) available with qualified plans for medical expenses Competitive compensation 100% company-paid life insurance policy Paid time off including eight paid holidays A peer-to-peer employee recognition program Strand Termite & Pest Control is an Equal Opportunity Employer.
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