Sam's Club
(USA) Tire and Battery Service Advisor
Sam's Club, Salt Lake City, Utah, United States, 84193
(USA) Tire and Battery Service Advisor
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Sam's Club
This role is responsible for maintaining the Tire & Battery Center (TBC), providing expert member service, and ensuring safe, compliant operations.
Base pay range $19.00/hr - $26.00/hr
Responsibilities
Maintain facility and sales floor safety and standards by conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and reporting unsafe situations.
Organize, stock, zone, and merchandise the TBC sales floor according to company policies and effectively handle claims, returns, shrink, and damages.
Stock merchandise, set up, clean, and organize product displays, remove damaged goods, and price merchandise.
Monitor tire and battery orders daily and help members with appointments for installation.
Communicate lead time changes, cancellations, and offer alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Provide expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns.
Use Sam’s Garage, product knowledge, and reference materials to recommend tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence by communicating value and collaborating with associates to promote TBC offerings.
Prioritize service workflow in TBC service bays, referencing Sam’s Garage to identify waiting members and maximizing efficiency.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, POS systems, phone, and in-person selling techniques.
Leverage technology and handheld devices to plan sales, improve the service experience, and support new tool adoption.
Serve as a brand advocate by providing a high quality member experience, modeling service, and mentoring team members.
Operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, and maintain documents.
Process member purchases, payments, returns, refunds, and exchanges using proper procedures for membership and payment types.
Adhere to company policies, procedures, ethics, and integrity while executing business processes.
Complete work assignments and priorities using policies, data, and resources, collaborating with others, and communicating progress.
Practice respect for individuals, teamwork, integrity, customer focus, and a pursuit of excellence as part of Walmart values.
Benefits
Health benefits: medical, vision, and dental coverage.
Financial benefits: 401(k), stock purchase, company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays, or other purposes.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates.
Live Better U Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements and terms apply; for more information, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto‑service industry experience.
Retail experience.
Primary location: 1905 South 300 West, Salt Lake City, UT 84115‑1806, United States.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
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at
Sam's Club
This role is responsible for maintaining the Tire & Battery Center (TBC), providing expert member service, and ensuring safe, compliant operations.
Base pay range $19.00/hr - $26.00/hr
Responsibilities
Maintain facility and sales floor safety and standards by conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and reporting unsafe situations.
Organize, stock, zone, and merchandise the TBC sales floor according to company policies and effectively handle claims, returns, shrink, and damages.
Stock merchandise, set up, clean, and organize product displays, remove damaged goods, and price merchandise.
Monitor tire and battery orders daily and help members with appointments for installation.
Communicate lead time changes, cancellations, and offer alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Provide expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns.
Use Sam’s Garage, product knowledge, and reference materials to recommend tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence by communicating value and collaborating with associates to promote TBC offerings.
Prioritize service workflow in TBC service bays, referencing Sam’s Garage to identify waiting members and maximizing efficiency.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, POS systems, phone, and in-person selling techniques.
Leverage technology and handheld devices to plan sales, improve the service experience, and support new tool adoption.
Serve as a brand advocate by providing a high quality member experience, modeling service, and mentoring team members.
Operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, and maintain documents.
Process member purchases, payments, returns, refunds, and exchanges using proper procedures for membership and payment types.
Adhere to company policies, procedures, ethics, and integrity while executing business processes.
Complete work assignments and priorities using policies, data, and resources, collaborating with others, and communicating progress.
Practice respect for individuals, teamwork, integrity, customer focus, and a pursuit of excellence as part of Walmart values.
Benefits
Health benefits: medical, vision, and dental coverage.
Financial benefits: 401(k), stock purchase, company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays, or other purposes.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates.
Live Better U Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements and terms apply; for more information, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto‑service industry experience.
Retail experience.
Primary location: 1905 South 300 West, Salt Lake City, UT 84115‑1806, United States.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
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