Abertis Mobility Services
Call Center CSR - Correspondence
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Abertis Mobility Services
About Emovis At Emovis, we offer state‑of‑the‑art toll‑based mobility solutions and associated services for urban and interurban environments. As the competence centre for Abertis, a worldwide leading concessionaire managing 5,000 miles of high‑capacity, high‑quality motorways, we bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and more than 700 employees in 10 countries, we are trusted partners to authorities and tolling agencies worldwide.
Job Purpose The Customer Service Representative – Correspondence provides account reviews to address customers and other agencies’ questions, issues, disputes, or concerns. Document review, image review, data entry, and document are provided to assist in determination and resolution of service requests. This is a full‑time on‑site position at 2145 Metrocenter Blvd, Orlando, FL 32835, with various shift options.
Responsibilities
Provide production support through administrative tasks, including data entry, document/image review, and processing.
Review electronic documents and service requests, ensuring completeness and accuracy.
Respond to customer inquiries, disputes, and agency service requests with professionalism and clarity.
Process transactions using mainframe or web‑based applications, following established procedures.
Maintain confidentiality and comply with all legal and regulatory requirements.
Meet or exceed departmental productivity, quality standards, and client deadlines.
Deliver outstanding customer service and assist with clerical tasks as needed.
Educational Requirements
High School Diploma or GED.
Experience Requirements
Minimum 6 months in a customer service role.
Proficient in computer functions; comfortable navigating multiple applications (must successfully complete a candidate assessment).
Preferred Experience
6 months of SunPass and/or Tolling Business Knowledge.
Experience with Vector application.
Travel Requirements
No travel required.
Physical Requirements/Demands Requirements are subject to modification as needed. Employees may experience prolonged periods sitting at a desk, typing, and working on a computer using repetitive motions; standing, walking, lifting, carrying, reaching, pushing, and pulling; must be able to lift 15 pounds at a time.
Competencies
Communication – Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic.
Teamwork – Work collaboratively with others to achieve common goals.
Change – Accept, embrace, and drive change and innovation while being open to new approaches.
Results – Meet or exceed goals and objectives with an agile, cost‑oriented approach.
Leadership – Build and lead teams toward common results, facilitating a positive environment.
Strategic Mindset – Anticipate market situations and align with the company's vision and mission.
Benefits Competitive salary, performance‑based bonuses, flexible benefits packages, on‑site location with varied shift options, mentoring opportunities, and a culture that welcomes diversity.
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at
Abertis Mobility Services
About Emovis At Emovis, we offer state‑of‑the‑art toll‑based mobility solutions and associated services for urban and interurban environments. As the competence centre for Abertis, a worldwide leading concessionaire managing 5,000 miles of high‑capacity, high‑quality motorways, we bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and more than 700 employees in 10 countries, we are trusted partners to authorities and tolling agencies worldwide.
Job Purpose The Customer Service Representative – Correspondence provides account reviews to address customers and other agencies’ questions, issues, disputes, or concerns. Document review, image review, data entry, and document are provided to assist in determination and resolution of service requests. This is a full‑time on‑site position at 2145 Metrocenter Blvd, Orlando, FL 32835, with various shift options.
Responsibilities
Provide production support through administrative tasks, including data entry, document/image review, and processing.
Review electronic documents and service requests, ensuring completeness and accuracy.
Respond to customer inquiries, disputes, and agency service requests with professionalism and clarity.
Process transactions using mainframe or web‑based applications, following established procedures.
Maintain confidentiality and comply with all legal and regulatory requirements.
Meet or exceed departmental productivity, quality standards, and client deadlines.
Deliver outstanding customer service and assist with clerical tasks as needed.
Educational Requirements
High School Diploma or GED.
Experience Requirements
Minimum 6 months in a customer service role.
Proficient in computer functions; comfortable navigating multiple applications (must successfully complete a candidate assessment).
Preferred Experience
6 months of SunPass and/or Tolling Business Knowledge.
Experience with Vector application.
Travel Requirements
No travel required.
Physical Requirements/Demands Requirements are subject to modification as needed. Employees may experience prolonged periods sitting at a desk, typing, and working on a computer using repetitive motions; standing, walking, lifting, carrying, reaching, pushing, and pulling; must be able to lift 15 pounds at a time.
Competencies
Communication – Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic.
Teamwork – Work collaboratively with others to achieve common goals.
Change – Accept, embrace, and drive change and innovation while being open to new approaches.
Results – Meet or exceed goals and objectives with an agile, cost‑oriented approach.
Leadership – Build and lead teams toward common results, facilitating a positive environment.
Strategic Mindset – Anticipate market situations and align with the company's vision and mission.
Benefits Competitive salary, performance‑based bonuses, flexible benefits packages, on‑site location with varied shift options, mentoring opportunities, and a culture that welcomes diversity.
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