Emovis
At Emovis, we offer state-of-the‑art toll‑based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5,000 miles of high‑capacity, high‑quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to authorities and tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk‑in centers, and welcome centers throughout the United States.
Job Purpose
The Customer Service Representative - Correspondence provides account reviews to address customers and other agencies’ questions, issues, disputes, or concerns. Document review, image review, data entry and document are provided to assist in determination and resolution of service requests. We are looking to fill full‑time. We offer various shift variations.
This is an on‑site position at 2145 Metrocenter Blvd, Orlando, FL 32835 Responsibilities
Provide production support through administrative tasks, including data entry, document/image review, and processing. Review electronic documents and service requests, ensuring completeness and accuracy. Respond to customer inquiries, disputes, and agency service requests with professionalism and clarity. Process transactions using mainframe or web‑based applications, following established procedures. Maintain confidentiality and comply with all legal and regulatory requirements. Meet or exceed departmental productivity, quality standards, and client deadlines. Deliver outstanding customer service and assist with clerical tasks as needed. Educational Requirements
High School Diploma or GED. Experience Requirements
Proficient in computer functions; comfortable navigating multiple applications (must successfully complete a candidate assessment). Preferred Experience
6 months SunPass and/or Tolling Business Knowledge Experience with Vector application Travel Requirements
Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions. Standing, walking, lifting, carrying, reaching, pushing, and pulling. Must be able to lift 15 pounds at a time. Communication
– Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill. Teamwork
– Work with others, adopting collaborative and positive relationships to achieve common goals. Change
– Accept, embrace, and drive change, and innovation while being open to different approaches, ideas, and proposals. Results
– Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost‑oriented approach, eagerness, and optimism to get the best results. Leadership
– Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment. Strategic Mindset
– Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions. Why Work with Us
Reward & Recognition
We look after our talented teams, from market‑competitive salaries to performance‑based bonuses and flexible benefits packages. Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest‑changing industries? Join our team and make your mark on the new global economy. Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens. Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected. Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership. Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof. All‑Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world…and career growth for you.
#J-18808-Ljbffr
The Customer Service Representative - Correspondence provides account reviews to address customers and other agencies’ questions, issues, disputes, or concerns. Document review, image review, data entry and document are provided to assist in determination and resolution of service requests. We are looking to fill full‑time. We offer various shift variations.
This is an on‑site position at 2145 Metrocenter Blvd, Orlando, FL 32835 Responsibilities
Provide production support through administrative tasks, including data entry, document/image review, and processing. Review electronic documents and service requests, ensuring completeness and accuracy. Respond to customer inquiries, disputes, and agency service requests with professionalism and clarity. Process transactions using mainframe or web‑based applications, following established procedures. Maintain confidentiality and comply with all legal and regulatory requirements. Meet or exceed departmental productivity, quality standards, and client deadlines. Deliver outstanding customer service and assist with clerical tasks as needed. Educational Requirements
High School Diploma or GED. Experience Requirements
Proficient in computer functions; comfortable navigating multiple applications (must successfully complete a candidate assessment). Preferred Experience
6 months SunPass and/or Tolling Business Knowledge Experience with Vector application Travel Requirements
Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions. Standing, walking, lifting, carrying, reaching, pushing, and pulling. Must be able to lift 15 pounds at a time. Communication
– Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill. Teamwork
– Work with others, adopting collaborative and positive relationships to achieve common goals. Change
– Accept, embrace, and drive change, and innovation while being open to different approaches, ideas, and proposals. Results
– Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost‑oriented approach, eagerness, and optimism to get the best results. Leadership
– Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment. Strategic Mindset
– Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions. Why Work with Us
Reward & Recognition
We look after our talented teams, from market‑competitive salaries to performance‑based bonuses and flexible benefits packages. Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest‑changing industries? Join our team and make your mark on the new global economy. Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens. Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected. Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership. Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof. All‑Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world…and career growth for you.
#J-18808-Ljbffr