Customer Support Representative
Connecteam, Texas City, TX, United States
Overview
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. We operate a business management platform that helps thousands of businesses streamline team management and grow with peace of mind. We are expanding to NY and offer the opportunity to work with a successful company with a large customer community and growth potential. If you are enthusiastic about technology, customer satisfaction, and problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company. About the Job
As a Customer Experience Advocate you will be part of a team dedicated to effectively communicating with our clients. The team ensures clients are using the app effectively, helps troubleshoot day-to-day problems, and enhances customer satisfaction. You will manage incoming tickets and prioritize to deliver the best service. Working hours are 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm. Your main responsibilities
Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction. Delivering fast service while maintaining a high performance level. Educating the clients on best practices in Connecteam according to their business needs. Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, and time spent, etc. What we require
At least 1 year of experience in a customer support role or client-facing environment (written support). Superb written and verbal communication skills. Service-oriented personality with a can-do attitude and strong problem-solving skills. Tech-savvy with a startup mentality in a dynamic and fast-paced environment. A team player who enjoys giving and receiving feedback, sharing ideas, and constantly improving together. Positive attitude, empathy, and high energy. Independence and time management skills. Ability to work remotely from Mon-Fri — must. What We Offer / Benefits
Remote working model. Comprehensive Training & Development, including a structured onboarding process to launch your career. Mac laptop and necessary equipment provided to ensure you have the tools you need to excel. Medical coverage and insurance plan. Paid time off for vacation and sick days. Salary
Salary range: 50K-60K Location & Eligibility
We are accepting applications from employees working in the following states: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Company culture & values
We build our people up and invest in long-term growth. We aim to impact our customers’ business by providing tools to manage a deskless workforce effectively and affordably. We value execution and delivering real value to customers. We have a collaborative, fun environment and welcome everyone. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Technology, Information and Internet Our privacy policy
#J-18808-Ljbffr
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. We operate a business management platform that helps thousands of businesses streamline team management and grow with peace of mind. We are expanding to NY and offer the opportunity to work with a successful company with a large customer community and growth potential. If you are enthusiastic about technology, customer satisfaction, and problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company. About the Job
As a Customer Experience Advocate you will be part of a team dedicated to effectively communicating with our clients. The team ensures clients are using the app effectively, helps troubleshoot day-to-day problems, and enhances customer satisfaction. You will manage incoming tickets and prioritize to deliver the best service. Working hours are 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm. Your main responsibilities
Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction. Delivering fast service while maintaining a high performance level. Educating the clients on best practices in Connecteam according to their business needs. Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, and time spent, etc. What we require
At least 1 year of experience in a customer support role or client-facing environment (written support). Superb written and verbal communication skills. Service-oriented personality with a can-do attitude and strong problem-solving skills. Tech-savvy with a startup mentality in a dynamic and fast-paced environment. A team player who enjoys giving and receiving feedback, sharing ideas, and constantly improving together. Positive attitude, empathy, and high energy. Independence and time management skills. Ability to work remotely from Mon-Fri — must. What We Offer / Benefits
Remote working model. Comprehensive Training & Development, including a structured onboarding process to launch your career. Mac laptop and necessary equipment provided to ensure you have the tools you need to excel. Medical coverage and insurance plan. Paid time off for vacation and sick days. Salary
Salary range: 50K-60K Location & Eligibility
We are accepting applications from employees working in the following states: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Company culture & values
We build our people up and invest in long-term growth. We aim to impact our customers’ business by providing tools to manage a deskless workforce effectively and affordably. We value execution and delivering real value to customers. We have a collaborative, fun environment and welcome everyone. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Technology, Information and Internet Our privacy policy
#J-18808-Ljbffr