Customer Support Representative
Connecteam, North, SC, United States
About Connecteam
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. We are expanding with a new location in NY and have a large customer community with growth potential. If you are enthusiastic about technology, customer satisfaction, and problem-solving, join our team and make a meaningful impact on the success of our customers and the company.
About the Job
As a Customer Experience Advocate, you will be part of a team dedicated to effectively communicating with our clients. The team ensures that clients are utilizing the app effectively, helps troubleshoot day-to-day problems, and enhances customer satisfaction. Your day-to-day work involves handling incoming tickets and prioritizing tasks to deliver the best service. Working hours are 10:00am to 6:00pm, with one shift from 12:00pm to 8:00pm. Your main responsibilities
Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction. Delivering fast service while maintaining a high performance level. Educating clients on Connecteam best practices according to their business needs. Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, and time spent. What we require
At least 1 year of experience in a customer support role or client-facing environment (written support). Superb written and verbal communication skills. Service-oriented personality with a can-do attitude and strong problem-solving skills. Tech-savvy with a startup mentality in a dynamic, fast-paced environment. Team player who enjoys giving and receiving feedback, sharing ideas, and improving together. Positive attitude, empathy, and high energy. Independence and time management skills. Ability to work remotely from Mon-Fri – must. Let\'s work towards success as a team
Our company offers a remote working model and comprehensive training and development, including a structured onboarding process to help you launch your career. We provide a Mac laptop and any necessary equipment to ensure you have the tools you need to excel. What We Offer
Benefits
Medical coverage Insurance plan Paid time off for vacation and sick days Salary range:
50K-60K We are accepting applications from employees working in the following states: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move
We invest in people and nurture their growth so they can go above and beyond in their skills and duties. We empower managers of all business types with tools to communicate, operate, engage, and run their deskless workforce. We get the job done with a passionate team driving real value for our customers. We have fun and foster a welcoming, family-like culture. Everyone is welcome in a caring and supportive environment. Together we will shape the future of work! Our privacy policy
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As a Customer Experience Advocate, you will be part of a team dedicated to effectively communicating with our clients. The team ensures that clients are utilizing the app effectively, helps troubleshoot day-to-day problems, and enhances customer satisfaction. Your day-to-day work involves handling incoming tickets and prioritizing tasks to deliver the best service. Working hours are 10:00am to 6:00pm, with one shift from 12:00pm to 8:00pm. Your main responsibilities
Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction. Delivering fast service while maintaining a high performance level. Educating clients on Connecteam best practices according to their business needs. Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, and time spent. What we require
At least 1 year of experience in a customer support role or client-facing environment (written support). Superb written and verbal communication skills. Service-oriented personality with a can-do attitude and strong problem-solving skills. Tech-savvy with a startup mentality in a dynamic, fast-paced environment. Team player who enjoys giving and receiving feedback, sharing ideas, and improving together. Positive attitude, empathy, and high energy. Independence and time management skills. Ability to work remotely from Mon-Fri – must. Let\'s work towards success as a team
Our company offers a remote working model and comprehensive training and development, including a structured onboarding process to help you launch your career. We provide a Mac laptop and any necessary equipment to ensure you have the tools you need to excel. What We Offer
Benefits
Medical coverage Insurance plan Paid time off for vacation and sick days Salary range:
50K-60K We are accepting applications from employees working in the following states: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move
We invest in people and nurture their growth so they can go above and beyond in their skills and duties. We empower managers of all business types with tools to communicate, operate, engage, and run their deskless workforce. We get the job done with a passionate team driving real value for our customers. We have fun and foster a welcoming, family-like culture. Everyone is welcome in a caring and supportive environment. Together we will shape the future of work! Our privacy policy
#J-18808-Ljbffr