Customer Service Representative
Open Scientific, West Islip, NY, United States
Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.
Job Description Location: Holbrook
Pay Rate: $15.00-$16.50
Hours: 3:30pm-12:00am
Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:
Clearly understand and respond appropriately to the issues that customers present
Ability to demonstrate empathy towards customer’s issues
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Desire to continually learn, focused on solutions and are self‑motivated
Customer Focus Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions
Prior customer service experience and call center experience is required
Responsibilities
Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
Perform customer charge‑backs, upsells, credit backs, mass orders
Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
Participate in on‑going training and coaching programs.
Contribute ideas on improving the customer experience.
Additional Information All your information will be kept confidential according to EEO guidelines.
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Job Description Location: Holbrook
Pay Rate: $15.00-$16.50
Hours: 3:30pm-12:00am
Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:
Clearly understand and respond appropriately to the issues that customers present
Ability to demonstrate empathy towards customer’s issues
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Desire to continually learn, focused on solutions and are self‑motivated
Customer Focus Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions
Prior customer service experience and call center experience is required
Responsibilities
Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
Perform customer charge‑backs, upsells, credit backs, mass orders
Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
Participate in on‑going training and coaching programs.
Contribute ideas on improving the customer experience.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr