BNY
Senior Vice President, Infrastructure Services
Join to apply for the Senior Vice President, Infrastructure Services role at BNY. Role Summary
We’re seeking a Service Management Product Specialist to join our Technology Services Group (TSG) via our Service Management team. This role is in Lake Mary, FL and Pittsburgh, PA (4 days a week). Responsibilities
Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules. Drive Product Management for the Incident, Problem, and Change controls within ServiceNow. Present complex data reports and control information to Senior Management. Enforce existing KPIs to track effectiveness across modules. Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management. Maintain audit-ready documentation of Incident, Problem, and Change activities. Ensure compliance with ITIL Change Management best practices. Monitor and report on Incident, Problem, and Change metrics. Provide reporting, guidance, and training to teams on governance of Incident, Problem, and Change. Collaborate with teams to ensure adherence to industry standards (ISO 27001, SCO, etc.). Continuously improve processes for efficiency and effectiveness. Qualifications
Bachelor's degree in computer science or a related discipline or equivalent work experience; 10-12 years of application or infrastructure related experience; experience in securities or financial services is a plus. Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices. 8+ years of experience with the ITIL module within ServiceNow. Experience working with internal and external audit teams. Strong analytical and problem-solving skills. Excellent communication skills. Experience in regulated industries such as finance, healthcare, or government. ITIL Certification. Benefits and Culture
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools, focus on health, personal resilience, and reaching financial goals as a valued team member, along with generous paid leaves, including paid volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Locations
Lake Mary, FL Pittsburgh, PA
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Join to apply for the Senior Vice President, Infrastructure Services role at BNY. Role Summary
We’re seeking a Service Management Product Specialist to join our Technology Services Group (TSG) via our Service Management team. This role is in Lake Mary, FL and Pittsburgh, PA (4 days a week). Responsibilities
Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules. Drive Product Management for the Incident, Problem, and Change controls within ServiceNow. Present complex data reports and control information to Senior Management. Enforce existing KPIs to track effectiveness across modules. Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management. Maintain audit-ready documentation of Incident, Problem, and Change activities. Ensure compliance with ITIL Change Management best practices. Monitor and report on Incident, Problem, and Change metrics. Provide reporting, guidance, and training to teams on governance of Incident, Problem, and Change. Collaborate with teams to ensure adherence to industry standards (ISO 27001, SCO, etc.). Continuously improve processes for efficiency and effectiveness. Qualifications
Bachelor's degree in computer science or a related discipline or equivalent work experience; 10-12 years of application or infrastructure related experience; experience in securities or financial services is a plus. Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices. 8+ years of experience with the ITIL module within ServiceNow. Experience working with internal and external audit teams. Strong analytical and problem-solving skills. Excellent communication skills. Experience in regulated industries such as finance, healthcare, or government. ITIL Certification. Benefits and Culture
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools, focus on health, personal resilience, and reaching financial goals as a valued team member, along with generous paid leaves, including paid volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Locations
Lake Mary, FL Pittsburgh, PA
#J-18808-Ljbffr