Tennessee Staffing
Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly -
Tennessee Staffing, Mountain Home, Tennessee, us, 37684
Collections Specialist 4
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. Responsibilities: Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Qualifications: Previous collections experience preferred Work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge of activities, policies, and procedures of the work area 1-3 years experience High School diploma or equivalent Education: High School diploma or equivalent Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Schedule requirements: Must work a Saturday or Sunday. Available schedules will be discussed at time of official job offer. We Offer: Competitive rates up to $20 per hour Day 1 health benefits! State of the art facility Flexible work strategies Collaborative team environment 401(k) match Tuition reimbursement Dental insurance Vision insurance Paid parental leave Paid time off Full time only - 40 hours per week Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. Responsibilities: Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Qualifications: Previous collections experience preferred Work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge of activities, policies, and procedures of the work area 1-3 years experience High School diploma or equivalent Education: High School diploma or equivalent Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Schedule requirements: Must work a Saturday or Sunday. Available schedules will be discussed at time of official job offer. We Offer: Competitive rates up to $20 per hour Day 1 health benefits! State of the art facility Flexible work strategies Collaborative team environment 401(k) match Tuition reimbursement Dental insurance Vision insurance Paid parental leave Paid time off Full time only - 40 hours per week Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.