Citigroup
Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly -
Citigroup, Mountain Home, Tennessee, us, 37684
Collections Specialist 4
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Responsibilities: Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function. Uses advanced negotiation skills to resolve High Risk calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/ instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous collections experience preferred Work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area 1-3 years experience Education: High School diploma or equivalent Schedule requirements: Must work a Saturday or Sunday. Available schedules will be discussed at time of official job offer. We Offer: Competitive rates up to $20 per hour Day 1 Health Benefits! State of the Art facility Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Dental Insurance Vision Insurance Paid parental leave Paid time off Full time only - 40 hours per week
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Responsibilities: Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function. Uses advanced negotiation skills to resolve High Risk calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/ instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous collections experience preferred Work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area 1-3 years experience Education: High School diploma or equivalent Schedule requirements: Must work a Saturday or Sunday. Available schedules will be discussed at time of official job offer. We Offer: Competitive rates up to $20 per hour Day 1 Health Benefits! State of the Art facility Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Dental Insurance Vision Insurance Paid parental leave Paid time off Full time only - 40 hours per week