State of Idaho
Retirement Benefit Analyst – State of Idaho
The Public Employee Retirement System of Idaho (PERSI) is seeking a hard‑working and committed Retirement Benefit Analyst to provide world‑class customer service. This full‑time position is located in Boise, and the working hours are Monday‑Friday, 8 a.m.–5 p.m., 40 hours per week. It offers a comprehensive benefits package.
Key Responsibilities
Initiate and calculate all member retirement benefits, including benefit formulas, retirement factors, statutory requirements, taxes and direct deposits.
Process and review divorce documentation to ensure compliance with court orders.
Accurately explain statutory requirements for service credit, average monthly salary, benefit calculations and death benefits in response to member questions.
Provide over‑the‑phone customer service and assist members during in‑person meetings when the Retirement Counselor is unavailable.
Collaborate with PERSI staff to build stronger relationships with members at every step of their retirement journey and identify service improvement opportunities.
You Bring to the Table
Owner’s mentality: no job is too big or too small; you roll up your sleeves and get it done.
Communicative: you recognize that language has different purposes and functions, and you vary it according to the need, setting, and participants.
Flexible: you manage priorities in a high‑productivity environment within clearly defined deadlines.
Detail‑oriented: you pay attention to the smallest of details even when busy.
Minimum Qualifications You must possess all the minimum qualifications below. Please ensure your resume or work history confirms you meet these requirements. Failure to meet the minimum qualifications may disqualify you from consideration.
Knowledge
Supervisory practices – gained through a class, seminar, college course, or relevant work experience involving staff assignment, direction, and monitoring.
Experience
Records management – at least one year of experience monitoring records systems, identifying problems, and correcting errors.
Interpreting, applying, or explaining state or federal laws, rules, and policies – at least one year of work experience dealing with complex rules or regulations and explaining decisions.
Researching and reviewing legal documents for compliance with laws and resolving complex issues – at least one year of work experience.
Creating correspondence and documents using word‑processing software – at least one year of office experience or a relevant college‑level class plus experience.
Benefits Package
Excellent low‑cost medical, dental, and vision insurance
Generous vacation and sick leave accrual beginning as soon as you start
Eligibility for the Public Service Loan Forgiveness Program (PSLF)
Paid parental leave
Eleven paid holidays per year
PERSI retirement – one of the nation's best state retirement systems
Multiple savings plans
Life insurance
A healthy work/life balance
Wellness programs, ongoing training opportunities, and more
Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration, but may be considered as part of the hiring process.
Benefits Information For additional information related to benefits and/or State programs, please visit
State Employees Benefits .
EEO/ADA/Veteran The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities; auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334‑2263 (TTY/TTD: 711) or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
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Key Responsibilities
Initiate and calculate all member retirement benefits, including benefit formulas, retirement factors, statutory requirements, taxes and direct deposits.
Process and review divorce documentation to ensure compliance with court orders.
Accurately explain statutory requirements for service credit, average monthly salary, benefit calculations and death benefits in response to member questions.
Provide over‑the‑phone customer service and assist members during in‑person meetings when the Retirement Counselor is unavailable.
Collaborate with PERSI staff to build stronger relationships with members at every step of their retirement journey and identify service improvement opportunities.
You Bring to the Table
Owner’s mentality: no job is too big or too small; you roll up your sleeves and get it done.
Communicative: you recognize that language has different purposes and functions, and you vary it according to the need, setting, and participants.
Flexible: you manage priorities in a high‑productivity environment within clearly defined deadlines.
Detail‑oriented: you pay attention to the smallest of details even when busy.
Minimum Qualifications You must possess all the minimum qualifications below. Please ensure your resume or work history confirms you meet these requirements. Failure to meet the minimum qualifications may disqualify you from consideration.
Knowledge
Supervisory practices – gained through a class, seminar, college course, or relevant work experience involving staff assignment, direction, and monitoring.
Experience
Records management – at least one year of experience monitoring records systems, identifying problems, and correcting errors.
Interpreting, applying, or explaining state or federal laws, rules, and policies – at least one year of work experience dealing with complex rules or regulations and explaining decisions.
Researching and reviewing legal documents for compliance with laws and resolving complex issues – at least one year of work experience.
Creating correspondence and documents using word‑processing software – at least one year of office experience or a relevant college‑level class plus experience.
Benefits Package
Excellent low‑cost medical, dental, and vision insurance
Generous vacation and sick leave accrual beginning as soon as you start
Eligibility for the Public Service Loan Forgiveness Program (PSLF)
Paid parental leave
Eleven paid holidays per year
PERSI retirement – one of the nation's best state retirement systems
Multiple savings plans
Life insurance
A healthy work/life balance
Wellness programs, ongoing training opportunities, and more
Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration, but may be considered as part of the hiring process.
Benefits Information For additional information related to benefits and/or State programs, please visit
State Employees Benefits .
EEO/ADA/Veteran The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities; auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334‑2263 (TTY/TTD: 711) or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
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