McDonald Automotive
Service Advisor Assistant - Mazda West
McDonald Automotive, Lakewood, Colorado, United States
McDonald Mazda West
McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that’s focused on growth, support, and purpose. As a longtime member of
Mazda’s President’s Club , we’re proud to deliver an elevated experience—both for our customers and our team. Come join a dealership where energy and integrity meet.
Check out our Instagram to see what we're all about!
Experience & Qualifications Needed:
Valid driver’s license and clean driving record
1-3 years of progressive experience in auto service is preferred but not required
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Essential Duties and Major Responsibilities:
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Set schedules and assign tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationships with factory(s) and foster positive employee relations.
What We Offer:
Competitive 401k / 401k matching
Medical / Dental / Vision Insurance
Employee Assistance Program (EAP) - free, confidential counseling
PTO Accrual
Health Savings Account
Flexible Spending Account
Voluntary Life and AD&D
Employee Discounted Pricing on Parts, Vehicles, and Service
What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on
respect, integrity, growth, hard work, and trust . With three generations actively involved in the day-to-day operations, we prioritize
relationships over transactions —with our customers, our community, and our employees.
Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the
top 20 dealerships in the U.S. , not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.
At McDonald, we believe that
exceptional experiences start with exceptional people . Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the
family we build along the way .
Disclaimer:
This position will remain open for at least three days and will close upon candidate selection.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.
#J-18808-Ljbffr
McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that’s focused on growth, support, and purpose. As a longtime member of
Mazda’s President’s Club , we’re proud to deliver an elevated experience—both for our customers and our team. Come join a dealership where energy and integrity meet.
Check out our Instagram to see what we're all about!
Experience & Qualifications Needed:
Valid driver’s license and clean driving record
1-3 years of progressive experience in auto service is preferred but not required
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Essential Duties and Major Responsibilities:
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Set schedules and assign tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationships with factory(s) and foster positive employee relations.
What We Offer:
Competitive 401k / 401k matching
Medical / Dental / Vision Insurance
Employee Assistance Program (EAP) - free, confidential counseling
PTO Accrual
Health Savings Account
Flexible Spending Account
Voluntary Life and AD&D
Employee Discounted Pricing on Parts, Vehicles, and Service
What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on
respect, integrity, growth, hard work, and trust . With three generations actively involved in the day-to-day operations, we prioritize
relationships over transactions —with our customers, our community, and our employees.
Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the
top 20 dealerships in the U.S. , not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.
At McDonald, we believe that
exceptional experiences start with exceptional people . Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the
family we build along the way .
Disclaimer:
This position will remain open for at least three days and will close upon candidate selection.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.
#J-18808-Ljbffr