Director of Customer Experience & Care

A leading retail company is seeking a Director of Customer Care to lead their Customer Care Department. This role involves managing customer experience across multiple channels, on-site collaboration, and strategic direction to enhance service quality. Qualified candidates should possess extensive customer service management experience with strong communication skills and a customer-oriented approach. This position offers a hybrid work schedule requiring on-site presence three days a week in North Kansas City, MO. #J-18808-Ljbffr