Director of Customer Care & Experience

A leading jewelry retailer in North Kansas City seeks a Director of Customer Care. The role involves strategic leadership of the Customer Care Department, handling escalated customer issues, and managing social media listening channels to protect brand reputation. Candidates should have strong communication, conflict resolution, and problem-solving skills with 7-10 years of relevant experience. The position requires a hybrid schedule with onsite presence for team collaboration and customer interactions. #J-18808-Ljbffr