Oregon Department of Human Services
Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spani
Oregon Department of Human Services, Medford, Oregon, United States, 97504
Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
Apply for the entry-level role of Operations Support at the Oregon Department of Human Services. This position requires bilingual proficiency in English and Spanish and focuses on providing front‑desk and customer service support for public benefits programs.
Base Pay Range Initial Posting Date: 12/29/2025
Application Deadline: 01/13/2026
Agency: Department of Human Services
Salary Range: $3,705 - $4,833 per month
Position Type: Employee
Position Title: Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
Job Description The Oregon Department of Human Services
is an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community.
Bilingual requirement:
English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.
Opportunity awaits!
Join our team as a Customer Service Guide (Public Benefits Specialist, Entry) where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
Summary Of Duties
Provide front‑desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial negotiables such as Electronic Benefits Transfer (EBT) cards and checks.
Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
Document all interactions and records through the ONE and TRACS system.
Create a welcoming environment for the public through various forms of communication.
Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
Use various computer systems and databases to manage information for the agency and clients.
Minimum Qualifications
Two years of experience working in a reception area or call center, handling high‑volume data entry and client communications; OR
An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience in a busy reception area or call center; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience communicating decisions, rules, guidelines, and policies in a fast‑paced environment with customers via physical office, virtual portal, or telephone.
Proficiency in navigating technology and various software programs, including multi‑line phone systems, and using multiple systems in tandem to research and track details for each customer or case.
Ability to build relationships based on trust, approachability, and flexibility within a team environment that welcomes inclusivity and respect for others’ ideas.
Commitment to delivering exceptional customer service to a high volume of diverse customers with active listening and compassion.
Strong organizational skills to complete tasks, duties, projects, and obligations within deadlines and produce quality results.
Working Conditions
Duties performed in an office setting.
Work schedule Monday to Friday, 8 am to 5 pm PT, with potential fluctuations based on service needs.
Interaction with individuals experiencing trauma or crisis, some of whom may be difficult to manage emotionally.
Require quick decision‑making to ensure personal and public safety.
Application Materials
Clearly describe how you meet the minimum qualifications and essential attributes.
Application materials determine selection for the next stage; include detailed work and education history.
Resume and cover letter may be uploaded in the Resume/CV field; multiple files allowed.
State of Oregon does not request age, date of birth, or other protected characteristics during application.
No use of artificial intelligence or outside resources is permitted during assessments unless stated otherwise.
Background Checks And Requirements
Selected finalists will undergo criminal history and background checks; adverse results may lead to disqualification.
ODHS does not offer visa sponsorship; applicants must complete I‑9 within three days of hire and be verified via E‑Verify.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost‑of‑living adjustments.
Annual salary increases until the top of the listed salary range.
Comprehensive benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference information—submit documents through the application portal, not in the Resume/CV field.
General Information
Permanent, full‑time position represented by Service Employees International Union (SEIU).
Recruitment may be used to fill future vacancies in this classification.
Contact Information
Recruiter for accommodation requests under the ADA or job‑specific questions: Amanda Alvarado.
Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541‑709‑8695
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Government Administration
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Base Pay Range Initial Posting Date: 12/29/2025
Application Deadline: 01/13/2026
Agency: Department of Human Services
Salary Range: $3,705 - $4,833 per month
Position Type: Employee
Position Title: Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
Job Description The Oregon Department of Human Services
is an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community.
Bilingual requirement:
English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.
Opportunity awaits!
Join our team as a Customer Service Guide (Public Benefits Specialist, Entry) where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
Summary Of Duties
Provide front‑desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial negotiables such as Electronic Benefits Transfer (EBT) cards and checks.
Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
Document all interactions and records through the ONE and TRACS system.
Create a welcoming environment for the public through various forms of communication.
Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
Use various computer systems and databases to manage information for the agency and clients.
Minimum Qualifications
Two years of experience working in a reception area or call center, handling high‑volume data entry and client communications; OR
An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience in a busy reception area or call center; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience communicating decisions, rules, guidelines, and policies in a fast‑paced environment with customers via physical office, virtual portal, or telephone.
Proficiency in navigating technology and various software programs, including multi‑line phone systems, and using multiple systems in tandem to research and track details for each customer or case.
Ability to build relationships based on trust, approachability, and flexibility within a team environment that welcomes inclusivity and respect for others’ ideas.
Commitment to delivering exceptional customer service to a high volume of diverse customers with active listening and compassion.
Strong organizational skills to complete tasks, duties, projects, and obligations within deadlines and produce quality results.
Working Conditions
Duties performed in an office setting.
Work schedule Monday to Friday, 8 am to 5 pm PT, with potential fluctuations based on service needs.
Interaction with individuals experiencing trauma or crisis, some of whom may be difficult to manage emotionally.
Require quick decision‑making to ensure personal and public safety.
Application Materials
Clearly describe how you meet the minimum qualifications and essential attributes.
Application materials determine selection for the next stage; include detailed work and education history.
Resume and cover letter may be uploaded in the Resume/CV field; multiple files allowed.
State of Oregon does not request age, date of birth, or other protected characteristics during application.
No use of artificial intelligence or outside resources is permitted during assessments unless stated otherwise.
Background Checks And Requirements
Selected finalists will undergo criminal history and background checks; adverse results may lead to disqualification.
ODHS does not offer visa sponsorship; applicants must complete I‑9 within three days of hire and be verified via E‑Verify.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost‑of‑living adjustments.
Annual salary increases until the top of the listed salary range.
Comprehensive benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference information—submit documents through the application portal, not in the Resume/CV field.
General Information
Permanent, full‑time position represented by Service Employees International Union (SEIU).
Recruitment may be used to fill future vacancies in this classification.
Contact Information
Recruiter for accommodation requests under the ADA or job‑specific questions: Amanda Alvarado.
Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541‑709‑8695
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Government Administration
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