State of Oregon
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual Englis
State of Oregon, Salem, Oregon, us, 97308
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RISE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.
Base Pay Range Initial Posting Date:
01/02/2026 Application Deadline:
01/11/2026 Agency:
Department of Human Services Salary Range:
$3,705 - $4,833 Position Type:
Employee Position Title:
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required
Responsibilities
Act as the first point of contact in most field offices, welcoming families and providing a supportive environment.
Support office infrastructure and day‑to‑day operations.
Assist Oregonians with the online Oregon Eligibility system for ODHS, OHA, and DELC programs in person, by phone, or via email to resolve questions.
Provide support using a trauma‑informed lens.
May perform financial desk responsibilities.
Assist with business functions within the office.
Minimum Qualifications
Two years of experience in a reception area or call center handling high‑volume customer service or interview work; OR
An associate degree in Behavioral Science, Social Science, or a closely related field plus six months of reception or call center experience; OR
An equivalent combination of education, training, and experience.
Bilingual in English and Dari. The offer is contingent upon passing a language proficiency test; a 5% differential may apply.
Essential Attributes
Front‑desk management experience in a welcoming environment.
Ability to gather detailed, accurate information to assess eligibility and determine services.
Clear communication of program rules, procedures, and eligibility to diverse clients.
Proficiency in Microsoft Office (Word, Excel), internet browsing, online research, and email management.
Accurate and efficient data processing.
Customer‑service experience showing active listening, empathy, and respect for diverse clients.
Working Conditions
Locations: Offices and community sites.
Environment: Direct public interaction, high‑pressure situations, frequent interruptions, and high noise levels.
Physical demands: Prolonged sitting, repetitive motions, computer use, keyboarding.
Hours: Monday–Friday, 8:00 AM – 5:00 PM (scheduling details to be determined).
Occasional travel for meetings, training, and related activities.
Requires a trauma‑informed approach and ability to handle stressful situations.
Background Checks and Requirements
Criminal history and background check will be conducted for finalists; adverse findings may lead to disqualification.
Visa sponsorship is not offered. I‑9 and E‑Verify completion required within three days of hire.
A valid driver’s license and acceptable record are required.
Benefits
ODHS Employee Resource Group communities.
Cost‑of‑living adjustments.
Annual salary increases up to the top of the listed range.
Comprehensive benefits package.
Potential eligibility for Public Service Loan Forgiveness Program.
Employment Preference
Veterans and Oregon National Guard service members receive candidate preference. Submit documents separately from the Resume/CV field.
General Information
Permanent, full‑time position represented by SEIU.
Recruitment may be used to fill future vacancies in the same class.
Contact Information Contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) or job‑specific questions.
Recruiter: Nadja Rue. Include job requisition number REQ-192254 when you contact.
#J-18808-Ljbffr
Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.
Base Pay Range Initial Posting Date:
01/02/2026 Application Deadline:
01/11/2026 Agency:
Department of Human Services Salary Range:
$3,705 - $4,833 Position Type:
Employee Position Title:
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required
Responsibilities
Act as the first point of contact in most field offices, welcoming families and providing a supportive environment.
Support office infrastructure and day‑to‑day operations.
Assist Oregonians with the online Oregon Eligibility system for ODHS, OHA, and DELC programs in person, by phone, or via email to resolve questions.
Provide support using a trauma‑informed lens.
May perform financial desk responsibilities.
Assist with business functions within the office.
Minimum Qualifications
Two years of experience in a reception area or call center handling high‑volume customer service or interview work; OR
An associate degree in Behavioral Science, Social Science, or a closely related field plus six months of reception or call center experience; OR
An equivalent combination of education, training, and experience.
Bilingual in English and Dari. The offer is contingent upon passing a language proficiency test; a 5% differential may apply.
Essential Attributes
Front‑desk management experience in a welcoming environment.
Ability to gather detailed, accurate information to assess eligibility and determine services.
Clear communication of program rules, procedures, and eligibility to diverse clients.
Proficiency in Microsoft Office (Word, Excel), internet browsing, online research, and email management.
Accurate and efficient data processing.
Customer‑service experience showing active listening, empathy, and respect for diverse clients.
Working Conditions
Locations: Offices and community sites.
Environment: Direct public interaction, high‑pressure situations, frequent interruptions, and high noise levels.
Physical demands: Prolonged sitting, repetitive motions, computer use, keyboarding.
Hours: Monday–Friday, 8:00 AM – 5:00 PM (scheduling details to be determined).
Occasional travel for meetings, training, and related activities.
Requires a trauma‑informed approach and ability to handle stressful situations.
Background Checks and Requirements
Criminal history and background check will be conducted for finalists; adverse findings may lead to disqualification.
Visa sponsorship is not offered. I‑9 and E‑Verify completion required within three days of hire.
A valid driver’s license and acceptable record are required.
Benefits
ODHS Employee Resource Group communities.
Cost‑of‑living adjustments.
Annual salary increases up to the top of the listed range.
Comprehensive benefits package.
Potential eligibility for Public Service Loan Forgiveness Program.
Employment Preference
Veterans and Oregon National Guard service members receive candidate preference. Submit documents separately from the Resume/CV field.
General Information
Permanent, full‑time position represented by SEIU.
Recruitment may be used to fill future vacancies in the same class.
Contact Information Contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) or job‑specific questions.
Recruiter: Nadja Rue. Include job requisition number REQ-192254 when you contact.
#J-18808-Ljbffr