Public Benefits Specialist Entry

## Public Benefits Specialist Entry**Public Benefits Specialist - Entry,*** Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.* Support the infrastructure of the office by supporting the day-to-day operation.* Assist Oregonians by providing support in person, over the phone and by email to resolve any questions or concerns with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.* Assisting Oregonians through a trauma informed lens.* Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed.* Providing support for the business functions within the office.* Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR* An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR* An equivalent combination of education, training, and experience relative to the class concept.* Experience providing front-line customer service serving a diverse clientele.* Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.* Skilled in handling, collecting, and safeguarding confidential and sensitive information.* Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.* Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.* Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.* Will need to access public transit or a paid parking plan for this work location. Employees have the option to use a pre-tax commuter benefit plan.* Work schedule is a tradition work week, Monday-Friday.* Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.* Experience high volume of computer work, using various computer programs in a fast-paced team environment.* Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.* This position works in the store front office. #J-18808-Ljbffr