Sunbelt Rentals, Inc.
Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)
Sunbelt Rentals, Inc., Fort Mill, South Carolina, United States, 29715
Overview
Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)
at Sunbelt Rentals, Inc. Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer a vast fleet and a friendly, knowledgeable staff. Our employees are our greatest asset, and our expertise and service distinguish us in the market. We invest in our workforce and offer competitive benefits and extensive on‑the‑job training for all eligible employees. This position is the company’s front line contact with customers and supports the rental of construction/industrial equipment and store items. Job Description Summary The Customer Service Representative provides exceptional, professional, and efficient service to all customers. This role exemplifies the Sunbelt Promise of reliability, availability, and ease for our customers. English/Spanish bilingual is preferred. Responsibilities
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after-hours point of contact for deliveries and service requests, providing 24/7/365 service to customers Maintains a positive and enthusiastic attitude with customers Provides responsive, exemplary customer service to current and potential customers Develops knowledge of business segments to keep leadership informed of opportunities Focuses on departmental improvements and future-state processes and procedures Maintains established departmental Key Performance Indicators (KPIs) for overall success Performs other duties as assigned by the Team Leader or Manager Qualifications
0-2 years of customer service experience in a call center or dedicated customer service department Professional, friendly attitude with strong telephone handling skills Excellent interpersonal, written, and verbal communication Strong work ethic, able to manage multiple priorities in a fast-paced environment Strong PC skills (CRM, email, chat); comfortable with technology Team player who supports others to get things done Positive, enthusiastic, helpful, and professional at all times Working knowledge of Sunbelt’s POS system (Wynne or AS400 preferred) Previous equipment rental or construction industry experience (preferred) Shift Schedules
Wednesday, Thursday, Friday, Saturday: 10:00 A.M.–9:00 P.M.; Monday–Friday: 12:00 P.M.–9:00 P.M. Pay Range
$17.75-$23.26 Physical Demands
Must be able to bend, squat, crouch, reach, and lift up to 25 pounds or more. Some roles may require driving, loading/unloading heavy equipment, and work in various weather conditions. All duties performed per Sunbelt safety policies. Reasonable ADA/ADAAA accommodations available. Benefits and Equal Opportunity
Sunbelt Rentals offers a comprehensive benefits package to full-time employees, including: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Life, travel insurance, and flexible spending accounts Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You become eligible for benefits on the first of the month following 30 days from your start date. The company provides paid time off based on Sunbelt policies, including vacation days, sick days, holidays, and other paid time off options as applicable. Sunbelt is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and other protected grounds. Base Pay Range: $17.75 - 23.26. Starting rate of pay may vary based on factors including position, location, education, training, and experience. For more information on benefits and to join our Talent Network, visit sunbeltrentals.com/careers/.
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Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)
at Sunbelt Rentals, Inc. Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer a vast fleet and a friendly, knowledgeable staff. Our employees are our greatest asset, and our expertise and service distinguish us in the market. We invest in our workforce and offer competitive benefits and extensive on‑the‑job training for all eligible employees. This position is the company’s front line contact with customers and supports the rental of construction/industrial equipment and store items. Job Description Summary The Customer Service Representative provides exceptional, professional, and efficient service to all customers. This role exemplifies the Sunbelt Promise of reliability, availability, and ease for our customers. English/Spanish bilingual is preferred. Responsibilities
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after-hours point of contact for deliveries and service requests, providing 24/7/365 service to customers Maintains a positive and enthusiastic attitude with customers Provides responsive, exemplary customer service to current and potential customers Develops knowledge of business segments to keep leadership informed of opportunities Focuses on departmental improvements and future-state processes and procedures Maintains established departmental Key Performance Indicators (KPIs) for overall success Performs other duties as assigned by the Team Leader or Manager Qualifications
0-2 years of customer service experience in a call center or dedicated customer service department Professional, friendly attitude with strong telephone handling skills Excellent interpersonal, written, and verbal communication Strong work ethic, able to manage multiple priorities in a fast-paced environment Strong PC skills (CRM, email, chat); comfortable with technology Team player who supports others to get things done Positive, enthusiastic, helpful, and professional at all times Working knowledge of Sunbelt’s POS system (Wynne or AS400 preferred) Previous equipment rental or construction industry experience (preferred) Shift Schedules
Wednesday, Thursday, Friday, Saturday: 10:00 A.M.–9:00 P.M.; Monday–Friday: 12:00 P.M.–9:00 P.M. Pay Range
$17.75-$23.26 Physical Demands
Must be able to bend, squat, crouch, reach, and lift up to 25 pounds or more. Some roles may require driving, loading/unloading heavy equipment, and work in various weather conditions. All duties performed per Sunbelt safety policies. Reasonable ADA/ADAAA accommodations available. Benefits and Equal Opportunity
Sunbelt Rentals offers a comprehensive benefits package to full-time employees, including: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Life, travel insurance, and flexible spending accounts Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You become eligible for benefits on the first of the month following 30 days from your start date. The company provides paid time off based on Sunbelt policies, including vacation days, sick days, holidays, and other paid time off options as applicable. Sunbelt is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and other protected grounds. Base Pay Range: $17.75 - 23.26. Starting rate of pay may vary based on factors including position, location, education, training, and experience. For more information on benefits and to join our Talent Network, visit sunbeltrentals.com/careers/.
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