CentroMed
Customer Service Representative (Bilingual)
CentroMed, San Antonio, Texas, United States, 78208
Company Overview
CentroMed is a 501(c)(3) non‑profit organization that provides health care for all populations. It is a primary care provider and a federally qualified health center with multiple locations throughout San Antonio and the New Braunfels area. For over 50 years CentroMed has changed lives while staying dedicated to its mission of being a premier health‑care provider in the community. We invite you to join our team of dedicated professionals who provide comprehensive care and quality customer service to our community.
Mission & Core Values Mission: We improve lives through high‑quality, compassionate health care.
Core values: Respect – We treat all persons with dignity and compassion; Integrity – We build trust through honesty, word and deed; Excellence – We use best practices to deliver exceptional quality care; Affordability – We manage resources to provide affordable health care; Teamwork – We work together as a team in the interest of patient care.
Job Summary We are searching for a superstar. As a Customer Service Representative (CSR) you will be the primary point of contact for patients at our clinic, responsible for welcoming patients, ensuring positive experiences, and handling registration, billing, collections, and data entry. The CSR will also review patient financial information, perform billing, collect payments, and support compliance and quality improvement reporting.
Comprehensive Benefit Package
Competitive compensation
Health, dental, vision & life insurance
Retirement Plans 403(b) – Company match contributions
Basic life insurance
Basic life insurance for spouse & children
Short & long‑term disability
Flexible Spending Account (FSA)
Wellness Employee Assistance Program (EAP)
Travel reimbursement
Critical illness, hospital indemnity, accident insurance – additional benefits that fit your needs & lifestyle & help you feel extra protected
6 paid company holidays, 2 extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork
Benefits start after 30 days
Fun, energetic, family‑based environment
Duties and Responsibilities
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges at the end of each day; maintain error‑free daily balance sheets.
Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries).
Assist patients and visitors who walk into the clinic and answer telephones identifying self and name of clinic.
Understand insurance (especially Medicaid, Medicare, and CHIP) and eligibility programs; use TMHP and Availity to verify current insurance status.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate; demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork; review and update household’s financial and demographic information annually.
Perform intake interview on all new patients using a standard registration form and confirm homelessness; review and update patient registration form and demographic information periodically.
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
Follow‑up on no‑shows as directed by Provider.
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures dictated in the Employee Safety Handbook, including maintaining agency, OSHA and JCAHO compliance standards.
Participate in the agency’s Quality Improvement Program.
Assist with outreach activities and other duties as assigned by the Director or Supervisor.
Physical Requirements
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position.
Must not pose a threat to the health or safety of other individuals in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Must be able to deliver excellent customer service, externally and internally.
Requirements
Education: High School Diploma or equivalent.
Experience: General experience working in a health care setting; experience with medical data entry preferred.
Strong clerical skills, including keyboarding and basic math.
Computer knowledge and use of calculator.
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with better‑than‑average attention to detail.
Bilingual English/Spanish.
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status.
#J-18808-Ljbffr
Mission & Core Values Mission: We improve lives through high‑quality, compassionate health care.
Core values: Respect – We treat all persons with dignity and compassion; Integrity – We build trust through honesty, word and deed; Excellence – We use best practices to deliver exceptional quality care; Affordability – We manage resources to provide affordable health care; Teamwork – We work together as a team in the interest of patient care.
Job Summary We are searching for a superstar. As a Customer Service Representative (CSR) you will be the primary point of contact for patients at our clinic, responsible for welcoming patients, ensuring positive experiences, and handling registration, billing, collections, and data entry. The CSR will also review patient financial information, perform billing, collect payments, and support compliance and quality improvement reporting.
Comprehensive Benefit Package
Competitive compensation
Health, dental, vision & life insurance
Retirement Plans 403(b) – Company match contributions
Basic life insurance
Basic life insurance for spouse & children
Short & long‑term disability
Flexible Spending Account (FSA)
Wellness Employee Assistance Program (EAP)
Travel reimbursement
Critical illness, hospital indemnity, accident insurance – additional benefits that fit your needs & lifestyle & help you feel extra protected
6 paid company holidays, 2 extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork
Benefits start after 30 days
Fun, energetic, family‑based environment
Duties and Responsibilities
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges at the end of each day; maintain error‑free daily balance sheets.
Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries).
Assist patients and visitors who walk into the clinic and answer telephones identifying self and name of clinic.
Understand insurance (especially Medicaid, Medicare, and CHIP) and eligibility programs; use TMHP and Availity to verify current insurance status.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate; demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork; review and update household’s financial and demographic information annually.
Perform intake interview on all new patients using a standard registration form and confirm homelessness; review and update patient registration form and demographic information periodically.
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
Follow‑up on no‑shows as directed by Provider.
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures dictated in the Employee Safety Handbook, including maintaining agency, OSHA and JCAHO compliance standards.
Participate in the agency’s Quality Improvement Program.
Assist with outreach activities and other duties as assigned by the Director or Supervisor.
Physical Requirements
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position.
Must not pose a threat to the health or safety of other individuals in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Must be able to deliver excellent customer service, externally and internally.
Requirements
Education: High School Diploma or equivalent.
Experience: General experience working in a health care setting; experience with medical data entry preferred.
Strong clerical skills, including keyboarding and basic math.
Computer knowledge and use of calculator.
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with better‑than‑average attention to detail.
Bilingual English/Spanish.
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status.
#J-18808-Ljbffr