Customer Service Representative (Bilingual)

Join to apply for the Customer Service Representative (Bilingual) role at CentroMed.

COMPANY OVERVIEW

CentroMed is a 501(c)(3) non?profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

MISSION

We improve lives through improving the well?being of families through high quality, compassionate health care.

CORE VALUES

• RESPECT We treat all persons with dignity and compassion.
• INTEGRITY We build trust through honesty, words and deeds.
• EXCELLENCE We use best practices to deliver exceptional quality care.
• AFFORDABILITY We manage resources to provide affordable health care.
• TEAMWORK We work together as a team in the interest of patient care.

JOB SUMMARY

We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and be responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR coordinates encounter data entry to meet program and agency deadlines, and conducts and records patient financial reviews, billing, collections and data summaries relevant to the agencys annual UDS report and Compliance & Quality Improvement activities.

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(b) Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for spouse & children
• Short & Long?Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance Program (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance additional benefits that fit your needs & lifestyle & help you feel extra protected
• 6 paid company holidays, 2 extra floating holidays, paid time off/vacation, career development opportunities and other benefits in a collaborative culture that focuses on work?life balance, innovation & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family?Based Environment

DUTIES AND RESPONSIBILITIES

• Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self?pay, insurance, and eligibility programs; reconcile charges at the end of each day and maintain error?free daily balance sheets.
• Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
• Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs, including use of TMHP and Availity to verify current insurance status.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% productivity rate; demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update households financial and demographic information annually.
• Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.
• Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
• Follow?up on no?shows as directed by Provider.
• Maintain excellent personal attire, including uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
• Abide by policies and procedures dictated in the Employee Safety Handbook, including maintaining agency, OSHA and JCAHO compliance standards.
• Participate in the agencys Quality Improvement Program.
• Assist with outreach activities and other duties as assigned by the Director or Supervisor.

PHYSICAL REQUIREMENTS

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally.

QUALIFICATIONS

Education

High School Diploma or equivalent.

Experience

General experience working in a health care setting; experience with medical data entry preferred.

Skills

• Strong clerical skills, including keyboarding and basic math.
• Computer knowledge and use of calculator.
• Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with better?than?average attention to detail.
• Bilingual, English/Spanish.

Equal Opportunity Statement

CENTROMED is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information or any other protected status.

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