Washington State ESD
DSHS ESA - Customer Service Specialist 2
Are you ready to put your customer service skills to work? We need your talent and enthusiasm to provide customer service support and assistance. This is an entry?level position critical to the agency's success and provides an opportunity for talented and dedicated individuals to learn, grow, and start a meaningful and rewarding career in public service! The Economic Services Administration is looking for a customer service professional to join our Renton Community Service Office as part of our hard?working team. You will provide administrative support to staff and management. In this fast?paced environment, you will also provide support to a diverse population of customers, the public, and other agencies with general program information about public assistance. Some of what you'll do: Process and issue negotiables (EBT cards, gas cards, bus passes) to customers. Maintain security and accuracy of all negotiables. Evaluate the need and initiate orders for office equipment, repairs, supplies, posters and forms. Maintain proper inventory of janitorial supplies for full complex. Accept supply deliveries, verify orders for accuracy, and process incoming and outgoing mail. Ensure electronic and paper files are organized and updated. Respond to inquiries and resolve problems. Troubleshoot access issues related to benefits, resolve EBT inquiries, and guide customers on system use to help them confidently manage their services. Provide administrative support to all staff, including those working remotely.
What we're looking for:
Strong customer service skills, demonstrating compassion, professionalism, and respect in every interaction. Experience supporting individuals from diverse backgrounds, including those facing housing instability, mental health challenges, or substance use disorders. Clear and empathetic verbal and written communication skills. Proficiency with office software and record?keeping systems, with the ability to learn agency?specific programs and assist clients with tools like EBT. Attention to detail with the ability to manage inventory, track records, and follow procedures accurately. Adaptability in a fast?paced, team?oriented environment with frequent customer interactions. Strong organizational skills with the ability to successfully multitask and manage competing priorities. Adhere to office expectations for punctuality and attendance.
Who should apply?
A high?school diploma or equivalent
AND
two years of experience assisting clients or customers with inquiries, complaints, or problem resolution. One year of experience as a Customer Service Specialist 1. A combination of education and experience that provides equivalent knowledge and skills.
Ready to start a rewarding career? Apply today!
Along with your application, please include: An updated resume. Three professional references with current contact information.
Questions?
Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number
#09151. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr
Are you ready to put your customer service skills to work? We need your talent and enthusiasm to provide customer service support and assistance. This is an entry?level position critical to the agency's success and provides an opportunity for talented and dedicated individuals to learn, grow, and start a meaningful and rewarding career in public service! The Economic Services Administration is looking for a customer service professional to join our Renton Community Service Office as part of our hard?working team. You will provide administrative support to staff and management. In this fast?paced environment, you will also provide support to a diverse population of customers, the public, and other agencies with general program information about public assistance. Some of what you'll do: Process and issue negotiables (EBT cards, gas cards, bus passes) to customers. Maintain security and accuracy of all negotiables. Evaluate the need and initiate orders for office equipment, repairs, supplies, posters and forms. Maintain proper inventory of janitorial supplies for full complex. Accept supply deliveries, verify orders for accuracy, and process incoming and outgoing mail. Ensure electronic and paper files are organized and updated. Respond to inquiries and resolve problems. Troubleshoot access issues related to benefits, resolve EBT inquiries, and guide customers on system use to help them confidently manage their services. Provide administrative support to all staff, including those working remotely.
What we're looking for:
Strong customer service skills, demonstrating compassion, professionalism, and respect in every interaction. Experience supporting individuals from diverse backgrounds, including those facing housing instability, mental health challenges, or substance use disorders. Clear and empathetic verbal and written communication skills. Proficiency with office software and record?keeping systems, with the ability to learn agency?specific programs and assist clients with tools like EBT. Attention to detail with the ability to manage inventory, track records, and follow procedures accurately. Adaptability in a fast?paced, team?oriented environment with frequent customer interactions. Strong organizational skills with the ability to successfully multitask and manage competing priorities. Adhere to office expectations for punctuality and attendance.
Who should apply?
A high?school diploma or equivalent
AND
two years of experience assisting clients or customers with inquiries, complaints, or problem resolution. One year of experience as a Customer Service Specialist 1. A combination of education and experience that provides equivalent knowledge and skills.
Ready to start a rewarding career? Apply today!
Along with your application, please include: An updated resume. Three professional references with current contact information.
Questions?
Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number
#09151. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr