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Federal Signal

Customer Service Rep

Federal Signal, Lansing, Michigan, United States

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Job Summary

Research questions regarding order status, lead times, pricing

Interpret specifications and completing accurate estimates/quotes in a timely manner

Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor

Assist customers in filling their loads to maximize freight

Provide information for Parts and Accessory Sales and Operator/Installation Manuals

Represent the company in a professional and courteous manner at all times

Communicate ideas and concerns related to Rugby and the sales department in a timely manner

Look for opportunities to positively affect gross margin & implementing them when appropriate

Other duties as assigned that will impact the department and Rugby Mfg.

Tools Used Computer, MS Office software and related business system software, printers, copier, calculator, and telephone

Environment Office environment, occasional production floor to familiarize with products

Job Requirements

High school or some college courses in a field related to business or equivalent experience

Previous customer service experience preferred

Ability to deal effectively and professionally by phone with customers promoting a positive company imageStrong communication/presentation skills

Exceptional interpersonal skills

Proficiency in computer applications (Microsoft Office)

Strong technical reasoning and independent decision-making skills

Preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required

Detail oriented, highly organized, and able to remain focused in all environments

Ability to attend and participate in required company meetings

Must be a team player that maintains high integrity

ABOUT US Rugby a Subsidiary of Federal Signal Corporation is located in Rugby, North Dakota.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 701-350-3298. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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