Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spani

## Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required* Provide front desk assistance, answer phone calls, and guide clients to the right services.* Distribute mail, handle case transfers, and manage emails.* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.* Document all interactions and records through the ONE and TRACS system.* Create a welcoming environment for the public through various forms of communication.* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.* Use various computer systems and databases to manage information for the agency and clients.* An equivalent combination of education, training, and experience relative to the class concept.Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); **OR**An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; **OR*** Experience communicating decisions, rules, guidelines and polices in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone.* Experience navigating technology and various software programs including multi line phone systems.

Experience using multiple systems in tandem for researching and tracking details for each customer or case.* Experience building relationships based on trust, approachability and flexibility within a team environment where inclusivity and respect of others’ ideas and contributions are welcomed.* Experience delivering exceptional customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.* Experience completing tasks, duties, projects and obligations with deadlines, that produce quality results.* Duties for this role will be performed in an **office setting**.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.* You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.* Quick decision-making may be necessary to ensure the safety of yourself and others.* **The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.* **Artificial Intelligence (AI) Usage:** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.**Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once. #J-18808-Ljbffr