MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, Corpus Christi, Texas, United States, 78417
Remote Bilingual Call Center Representative - Spanish-English
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location Remote Work-at-Home
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Paid Time Off (PTO) and paid holidays.
Incentives & Rewards through contests and bonuses.
Health, dental, and vision coverage after 60 days (full‑time) or 30 days (MEC).
Retirement savings programs where available.
Short‑term disability coverage.
Life insurance options.
Supplemental insurance (accident and critical illness).
Career growth opportunities and internal promotions.
Paid training.
Fun, engaging work environment and casual dress code.
Physical Requirements The job is primarily sedentary with use of a computer and telephone headset. Requirements include sitting/standing for long periods, operating office equipment, and occasionally moving objects up to forty (40) pounds.
Reasonable Accommodation MCI provides reasonable accommodations under the ADA unless undue hardship is demonstrated. Contact Human Resources for accommodation requests.
Diversity and Equality MCI maintains a work environment free from discrimination and harassment. All employment decisions are based on merit and qualifications. MCI complies with all applicable laws regarding protected characteristics.
About MCI MCI is a multinational BPO and technology services company providing solutions across multiple industries. For more information, visit our website.
Disclaimer This job description is not exhaustive. The employer retains the right to modify it at any time. It is not a contract of employment.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
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Location Remote Work-at-Home
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Paid Time Off (PTO) and paid holidays.
Incentives & Rewards through contests and bonuses.
Health, dental, and vision coverage after 60 days (full‑time) or 30 days (MEC).
Retirement savings programs where available.
Short‑term disability coverage.
Life insurance options.
Supplemental insurance (accident and critical illness).
Career growth opportunities and internal promotions.
Paid training.
Fun, engaging work environment and casual dress code.
Physical Requirements The job is primarily sedentary with use of a computer and telephone headset. Requirements include sitting/standing for long periods, operating office equipment, and occasionally moving objects up to forty (40) pounds.
Reasonable Accommodation MCI provides reasonable accommodations under the ADA unless undue hardship is demonstrated. Contact Human Resources for accommodation requests.
Diversity and Equality MCI maintains a work environment free from discrimination and harassment. All employment decisions are based on merit and qualifications. MCI complies with all applicable laws regarding protected characteristics.
About MCI MCI is a multinational BPO and technology services company providing solutions across multiple industries. For more information, visit our website.
Disclaimer This job description is not exhaustive. The employer retains the right to modify it at any time. It is not a contract of employment.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
#J-18808-Ljbffr