Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Irving, Texas, United States, 75084
OVERVIEW:
Join a Leader in Home Healthcare. Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.
Customer Service Representative – Home Healthcare Intake & Insurance Verification
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk‑in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
High school diploma or GED (required).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Strong communication and multitasking skills.
Ability to work independently and as part of a collaborative team.
Knowledge of medical terminology and durable medical equipment is a plus.
Benefits
Competitive compensation, benefits, and employee recognition programs.
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Medical, prescription, dental, vision, life insurance, disability, and employee assistance program.
401(k), HSA, FSA, and dependent care benefits.
Employee discount program and bonus/incentive opportunities.
Employment Requirements
Successful completion of a background investigation.
Drug screening, when applicable to the position.
A valid driver’s license with a clean driving record, when driving is required for the role.
EEO Statement Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities. We are committed to nondiscrimination in employment in accordance with federal, state, and local laws.
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Join a Leader in Home Healthcare. Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.
Customer Service Representative – Home Healthcare Intake & Insurance Verification
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk‑in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
High school diploma or GED (required).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Strong communication and multitasking skills.
Ability to work independently and as part of a collaborative team.
Knowledge of medical terminology and durable medical equipment is a plus.
Benefits
Competitive compensation, benefits, and employee recognition programs.
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Medical, prescription, dental, vision, life insurance, disability, and employee assistance program.
401(k), HSA, FSA, and dependent care benefits.
Employee discount program and bonus/incentive opportunities.
Employment Requirements
Successful completion of a background investigation.
Drug screening, when applicable to the position.
A valid driver’s license with a clean driving record, when driving is required for the role.
EEO Statement Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities. We are committed to nondiscrimination in employment in accordance with federal, state, and local laws.
#J-18808-Ljbffr