Utah Staffing
Medical Equipment Customer Service Representative
Utah Staffing, Layton, Utah, United States, 84041
Customer Service Representative - Home Healthcare Intake And Insurance Verification
Join a leader in home healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Overview and responsibilities: Rotech Healthcare Inc. is seeking a detail-oriented and compassionate customer service representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Essential job duties and responsibilities: Ability to work cooperatively with others. Assist with office operations including supply monitoring, deposits, and batch reporting. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Coordinate documentation and service setup for respiratory products and medical equipment. Deal politely with patients and referral sources. Maintain organized records and referral logs in compliance with JCAHO and company standards. Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Manage several tasks at once. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes. Predictable and regular attendance (arrive to work on time). Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Provide technical assistance and support for walk-in and retail equipment requests. Performs other duties as assigned. Why join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Join a leader in home healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Overview and responsibilities: Rotech Healthcare Inc. is seeking a detail-oriented and compassionate customer service representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Essential job duties and responsibilities: Ability to work cooperatively with others. Assist with office operations including supply monitoring, deposits, and batch reporting. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Coordinate documentation and service setup for respiratory products and medical equipment. Deal politely with patients and referral sources. Maintain organized records and referral logs in compliance with JCAHO and company standards. Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Manage several tasks at once. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes. Predictable and regular attendance (arrive to work on time). Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Provide technical assistance and support for walk-in and retail equipment requests. Performs other duties as assigned. Why join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.