Domino's
We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
Handle customer complaints and concerns with patience and understanding
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and update account information in our customer service software
Identify and elevate priority issues when necessary
Provide personalized solutions to enhance customer satisfaction and loyalty
Participate in ongoing training to improve customer service skills and product knowledge
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Strong team player with a positive attitude
#J-18808-Ljbffr
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
Handle customer complaints and concerns with patience and understanding
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and update account information in our customer service software
Identify and elevate priority issues when necessary
Provide personalized solutions to enhance customer satisfaction and loyalty
Participate in ongoing training to improve customer service skills and product knowledge
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Strong team player with a positive attitude
#J-18808-Ljbffr