Domino's Franchise
Job Description
We’re looking for a friendly and empathetic Customer Service Representative to join our team in Snellville, United States. As a key member of our customer support team, you’ll be the first point of contact for our valued customers, providing exceptional service and support.
Responsibilities
Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and complaints with patience and empathy
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our CRM system
Identify and elevate complex issues to appropriate team members or management
Provide feedback and suggestions for improving customer service processes
Meet or exceed performance metrics and quality standards
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Active listening skills and the ability to empathize with customers
Patience and the ability to remain calm in challenging situations
Efficient time management and multitasking capabilities
Proficiency in basic computer skills, including typing and data entry
Experience with customer service software (CRM) preferred
Previous customer service experience preferred
High school diploma or equivalent
Ability to work flexible hours, including weekends and holidays, as needed
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Responsibilities
Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and complaints with patience and empathy
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our CRM system
Identify and elevate complex issues to appropriate team members or management
Provide feedback and suggestions for improving customer service processes
Meet or exceed performance metrics and quality standards
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Active listening skills and the ability to empathize with customers
Patience and the ability to remain calm in challenging situations
Efficient time management and multitasking capabilities
Proficiency in basic computer skills, including typing and data entry
Experience with customer service software (CRM) preferred
Previous customer service experience preferred
High school diploma or equivalent
Ability to work flexible hours, including weekends and holidays, as needed
#J-18808-Ljbffr