The Glass Guru of East Minneapolis
Customer Service Representative
The Glass Guru of East Minneapolis, Minneapolis, Minnesota, United States, 55400
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Customer Service Representative
role at
The Glass Guru of East Minneapolis .
Roles & Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Benefits
Competitive salary
Dental insurance
Health insurance
Paid time off
Qualifications & Educational Requirements
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills
HIGHLY self motivated
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
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Customer Service Representative
role at
The Glass Guru of East Minneapolis .
Roles & Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Benefits
Competitive salary
Dental insurance
Health insurance
Paid time off
Qualifications & Educational Requirements
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills
HIGHLY self motivated
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
#J-18808-Ljbffr