The Glass Guru of Plano, TX
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Customer Service Representative
role at
The Glass Guru of Plano, TX
Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales / quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Qualifications
HS Diploma or equivalent
All candidates must be able to pass initial background check and drug test
Preferred Skills
Excellent verbal/written communication skills
Microsoft Office proficiency (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Referrals increase your chances of interviewing at The Glass Guru of Plano, TX by 2x
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Customer Service Representative
role at
The Glass Guru of Plano, TX
Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales / quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Qualifications
HS Diploma or equivalent
All candidates must be able to pass initial background check and drug test
Preferred Skills
Excellent verbal/written communication skills
Microsoft Office proficiency (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Referrals increase your chances of interviewing at The Glass Guru of Plano, TX by 2x
#J-18808-Ljbffr