Sam's Club
(USA) Tire and Battery Service Advisor — Sam’s Club
Position located at 611 Lycoming Mall Cir, Muncy, PA 17756-1826, United States of America.
Base Pay Range $18.00/hr – $25.00/hr
Responsibilities
Be a Team Member – Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques.
Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner – Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions hand‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labelled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador – Acts as a brand advocate by valuing the members experience in the TBC area and modeling high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members.
Compliance and Ethics – Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices; maintains and promotes the highest standards of integrity ethics and compliance; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
Customer Service – Serves customers and members by delivering results while putting the customer first; makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Excellence – Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, and demonstrating courage and resilience; drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes; amount received depends on job classification and length of employment; meets or exceeds the requirements of paid sick leave laws, where applicable.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U: a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, ranging from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates; tuition, books, and fees are paid for by Walmart.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Corporate Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Retail
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Base Pay Range $18.00/hr – $25.00/hr
Responsibilities
Be a Team Member – Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques.
Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner – Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions hand‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labelled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador – Acts as a brand advocate by valuing the members experience in the TBC area and modeling high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members.
Compliance and Ethics – Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices; maintains and promotes the highest standards of integrity ethics and compliance; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
Customer Service – Serves customers and members by delivering results while putting the customer first; makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Excellence – Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, and demonstrating courage and resilience; drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes; amount received depends on job classification and length of employment; meets or exceeds the requirements of paid sick leave laws, where applicable.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U: a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, ranging from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates; tuition, books, and fees are paid for by Walmart.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Corporate Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Retail
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