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Commonwealth Bank

Customer Banking Specialist Relief - Margaret River Hub

Commonwealth Bank, Country Homes, Washington, United States

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Customer Banking Specialist Relief - Margaret River Hub

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Commonwealth Bank

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This role is 33.75 hours per week, Monday to Friday 9am – 4.30pm

What is a Multi Channel Branch? Our branches serve customers through a variety of different means. On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will:

Assist customers with general banking transactions, answering questions and queries

Build a personal connection with customers through meaningful conversations face to face and through our direct channels

Work with customers to use our in-branch technology and digital banking options

Complete Financial Health Checks to assess customers’ financial needs

Process applications for personal loans, credit cards and associated products

Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction

The ability to have great conversations and confidence to ask challenging questions

Problem solving attitude and curiosity in finding the right solutions

An open approach to learning new things and goal oriented

An ability to work collaboratively as a team to deliver a seamless customer experience

Aboriginal &/or Torres Strait Islander people encouraged to apply!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.

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Advertising End Date: 04/01/2026

Seniority level Mid-Senior level

Employment type Part-time

Job function Other

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