Commonwealth Bank
Customer Banking Specialist - Kojonup (Full Time)
Commonwealth Bank, Country Homes, Washington, United States
Customer Banking Specialist - Kojonup (Full Time)
You will be joining one of our Multi-Channel Branches!
What is a Multi-Channel Branch?
Tuesday, Thursday and Friday: Assist customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Monday and Wednesday: Retail Branch services customers in the community face‑to‑face with their everyday banking needs, enquiries & transactions.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
Work with customers to use our in‑branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.
We’re interested in hearing from people who have:
The ability to have great conversations and confidence to ask challenging questions.
Problem‑solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal‑oriented.
An ability to work collaboratively as a team to deliver a seamless customer experience.
Don’t wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply.
We’re aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 04/01/2026
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
#J-18808-Ljbffr
What is a Multi-Channel Branch?
Tuesday, Thursday and Friday: Assist customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Monday and Wednesday: Retail Branch services customers in the community face‑to‑face with their everyday banking needs, enquiries & transactions.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
Work with customers to use our in‑branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.
We’re interested in hearing from people who have:
The ability to have great conversations and confidence to ask challenging questions.
Problem‑solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal‑oriented.
An ability to work collaboratively as a team to deliver a seamless customer experience.
Don’t wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply.
We’re aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 04/01/2026
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
#J-18808-Ljbffr