ROBERT WALTERS AUSTRALIA
Overview
Begin your banking career by solving challenges and making a meaningful impact. You'll assist diverse customers by offering tailored solutions to manage their accounts, communicating across various channels. As a key team member, you'll enhance processes and ensure every customer interaction is positive and memorable. Responsibilities
Managing inbound and outbound calls. Assessing customer situations to provide appropriate solutions. Resolve customer concerns or complaints related to policies. Educating customers on banking and technology to enhance their experience. Achieving agreed key performance measures while balancing commercial outcomes. Essential Qualifications
Prior experience in or customer service is desirable. Strong communication skills, both written and verbal. Patience and Empathy is your key to success in this role. Attention to detail and adherence to regulatory requirements, policies, and procedures. Ability to work collaboratively in a team environment and independently. Key Requirements
38 hours per week working between Monday–Friday, anywhere from 8:00am–8:00pm on a rotational roster. Must be able to pass a National Police History Check and 2 Referee Checks. Role is located in Southern Suburbs. Must be able to commit to full-time hours on an initial 9-month contract. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Annie Harris on 08 8216 3528 for a confidential discussion. About the job
Contract Type: Temporary Focus: Call Centre Industry: Call Centre and Customer Service Salary: Attractive Hourly Pay Rate Workplace Type: On-site Experience Level: Entry Level Location: Bedford Park
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Begin your banking career by solving challenges and making a meaningful impact. You'll assist diverse customers by offering tailored solutions to manage their accounts, communicating across various channels. As a key team member, you'll enhance processes and ensure every customer interaction is positive and memorable. Responsibilities
Managing inbound and outbound calls. Assessing customer situations to provide appropriate solutions. Resolve customer concerns or complaints related to policies. Educating customers on banking and technology to enhance their experience. Achieving agreed key performance measures while balancing commercial outcomes. Essential Qualifications
Prior experience in or customer service is desirable. Strong communication skills, both written and verbal. Patience and Empathy is your key to success in this role. Attention to detail and adherence to regulatory requirements, policies, and procedures. Ability to work collaboratively in a team environment and independently. Key Requirements
38 hours per week working between Monday–Friday, anywhere from 8:00am–8:00pm on a rotational roster. Must be able to pass a National Police History Check and 2 Referee Checks. Role is located in Southern Suburbs. Must be able to commit to full-time hours on an initial 9-month contract. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Annie Harris on 08 8216 3528 for a confidential discussion. About the job
Contract Type: Temporary Focus: Call Centre Industry: Call Centre and Customer Service Salary: Attractive Hourly Pay Rate Workplace Type: On-site Experience Level: Entry Level Location: Bedford Park
#J-18808-Ljbffr