UpGuard
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity
Salary up to $130,000 per year
Monthly lifestyle subsidy for financial, physical, and mental well-being
$1,500 annual learning and development allowance to support career growth
Fully remote working environment with no mandatory office attendance
Generous benefits including 6 weeks PTO, 18 weeks paid parental leave, and health insurance
Collaborative and supportive team culture recognized as a Certified Great Place to Work®
What to Expect (Job Responsibilities)
Drive technical expansion by supporting Account Managers and Customer Success Managers during renewal and upsell opportunities
Serve as the go-to product expert, maintaining an expert-level understanding of the employer's platform and its capabilities
Architect complex solutions, including designing and validating robust API integrations for customers
Manage critical technical escalations, acting as a bridge between standard support and customer success teams
Enable the team by creating and maintaining technical documentation and best‑practice guides
What is Required (Qualifications)
Minimum 3 years of experience in a customer‑facing technical role such as Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant
Deep understanding of the cybersecurity and GRC landscape, including familiarity with GRC platforms and security tools
Strong hands‑on experience with REST APIs and ability to guide customers on implementation
Proven ability to communicate complex technical concepts to a diverse audience
Experience in a post‑sales or expansion‑focused role is highly preferred
How to Stand Out (Preferred Qualifications)
Excellent communication skills, capable of translating technical features into business value for both technical and non‑technical stakeholders
Sales acumen with a track record of collaborating effectively in a revenue‑driven environment
Structured problem‑solving approach to diagnose and resolve ambiguous technical issues
Strong collaboration skills, working well with Customer Success Managers, Support, and Product teams
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $130,000 per year
Monthly lifestyle subsidy for financial, physical, and mental well-being
$1,500 annual learning and development allowance to support career growth
Fully remote working environment with no mandatory office attendance
Generous benefits including 6 weeks PTO, 18 weeks paid parental leave, and health insurance
Collaborative and supportive team culture recognized as a Certified Great Place to Work®
What to Expect (Job Responsibilities)
Drive technical expansion by supporting Account Managers and Customer Success Managers during renewal and upsell opportunities
Serve as the go-to product expert, maintaining an expert-level understanding of the employer's platform and its capabilities
Architect complex solutions, including designing and validating robust API integrations for customers
Manage critical technical escalations, acting as a bridge between standard support and customer success teams
Enable the team by creating and maintaining technical documentation and best‑practice guides
What is Required (Qualifications)
Minimum 3 years of experience in a customer‑facing technical role such as Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant
Deep understanding of the cybersecurity and GRC landscape, including familiarity with GRC platforms and security tools
Strong hands‑on experience with REST APIs and ability to guide customers on implementation
Proven ability to communicate complex technical concepts to a diverse audience
Experience in a post‑sales or expansion‑focused role is highly preferred
How to Stand Out (Preferred Qualifications)
Excellent communication skills, capable of translating technical features into business value for both technical and non‑technical stakeholders
Sales acumen with a track record of collaborating effectively in a revenue‑driven environment
Structured problem‑solving approach to diagnose and resolve ambiguous technical issues
Strong collaboration skills, working well with Customer Success Managers, Support, and Product teams
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr