BOK Financial
Bilingual Personal Banker-Retail
BOK Financial, Oklahoma City, Oklahoma, United States, 73116
Position:
Bilingual Personal Banker‑Retail
Company:
BOK Financial
Location:
Oklahoma City, OK
Job ID:
77412
Application Deadline:
01/04/2026
Pay Transparency Salary Range:
Not Available
Bonus Type:
Formula Based
Areas of Interest:
Consumer Banking
Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Bilingual Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service. Start your path to becoming a Personal Banker and help drive long‑term growth at BOK Financial. Your banking career begins here!
Key Responsibilities
Deliver exceptional client experience to build, expand, and retain long‑term client relationships.
Engage in consultative conversations with existing and prospective clients, assess their financial needs, and offer bank products and services to help clients achieve their financial goals.
Open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
Educate clients about bank services such as online banking, Bill Pay, e‑Statements, mobile and ATM deposit capabilities.
Resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
Perform teller transactions, such as cashing checks, processing account withdrawals, and maintaining accurate balances.
Comply with internal control, audit, security, and compliance policies, procedures, and regulations.
Participate in professional development through training, coaching, and self‑improvement initiatives to enhance product knowledge, systems knowledge, sales, and client‑relations skills.
Education & Experience Requirements
High school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.
Working knowledge of consumer financial products and services.
Experience in retail sales operations and/or contact center operations, including phone, email, and chat support.
Excellent verbal and written communication skills, including professional etiquette, proper grammar, and punctuation.
Problem‑solving, conflict resolution, and basic math skills (addition, subtraction, multiplication, division).
Ability to follow established standards and use judgment to determine when escalation is appropriate.
Working PC application skills, including word processing and spreadsheet packages, and the ability to learn new internal systems.
Capacity to complete multiple tasks simultaneously and work in a fast‑paced environment under pressure.
Detail‑oriented with high accuracy.
Must meet minimum language requirements in the designated second language.
Training & Development The 9‑week Banking Navigator program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon completion, you’ll be fully prepared to thrive as a Personal Banker and drive growth at BOK Financial.
EEO Statement The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.
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Bilingual Personal Banker‑Retail
Company:
BOK Financial
Location:
Oklahoma City, OK
Job ID:
77412
Application Deadline:
01/04/2026
Pay Transparency Salary Range:
Not Available
Bonus Type:
Formula Based
Areas of Interest:
Consumer Banking
Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Bilingual Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service. Start your path to becoming a Personal Banker and help drive long‑term growth at BOK Financial. Your banking career begins here!
Key Responsibilities
Deliver exceptional client experience to build, expand, and retain long‑term client relationships.
Engage in consultative conversations with existing and prospective clients, assess their financial needs, and offer bank products and services to help clients achieve their financial goals.
Open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
Educate clients about bank services such as online banking, Bill Pay, e‑Statements, mobile and ATM deposit capabilities.
Resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
Perform teller transactions, such as cashing checks, processing account withdrawals, and maintaining accurate balances.
Comply with internal control, audit, security, and compliance policies, procedures, and regulations.
Participate in professional development through training, coaching, and self‑improvement initiatives to enhance product knowledge, systems knowledge, sales, and client‑relations skills.
Education & Experience Requirements
High school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.
Working knowledge of consumer financial products and services.
Experience in retail sales operations and/or contact center operations, including phone, email, and chat support.
Excellent verbal and written communication skills, including professional etiquette, proper grammar, and punctuation.
Problem‑solving, conflict resolution, and basic math skills (addition, subtraction, multiplication, division).
Ability to follow established standards and use judgment to determine when escalation is appropriate.
Working PC application skills, including word processing and spreadsheet packages, and the ability to learn new internal systems.
Capacity to complete multiple tasks simultaneously and work in a fast‑paced environment under pressure.
Detail‑oriented with high accuracy.
Must meet minimum language requirements in the designated second language.
Training & Development The 9‑week Banking Navigator program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon completion, you’ll be fully prepared to thrive as a Personal Banker and drive growth at BOK Financial.
EEO Statement The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.
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