Customer Service Order Fulfillment Specialist

• Contract

Company Description

Kelly Services

Job Description

Kelly Services is currently recruiting for an experienced Customer Service Order Fulfillment Specialist. This is a year assignment located in Salem, Virginia. Pay rate for this role is $17.82 per hour. This assignment tentatively starts on March 2017.

Duties may include but are not limited to:

• Telephone and Email support to Field Sales, Distributors, Direct Customers and personnel for information on price and availability
• Expediting of shipments and or materials
• Tracking / managing internal external customer incidents in Siebel
• Enter customers data, agreements, return authorizations and sales orders
• Monitor and maintain Customer Master Data plus Security Check Bridger Interface
• Have familiarization with export controls and customs regulations, shipping practices for export shipments, letter of credit, end user statements, Certificates of Origin and transfer pricing

Qualifications/Requirements:

• High School Diploma / GED with a minimum of 5 years of customer service experience OR Bachelor's Degree in Business or Arts
• Minimum of 2 years of customer service experience in commercial, sales operations, or business experience
• Proficient in Microsoft Office Suite
• Call Center experience, Strong facilitation skills, Six Sigma or equivalent

Terms of Assignment

• 1-year assignment tentative start date March 2017
• 1st shift

Additional Information

All your information will be kept confidential according to EEO guidelines.