Woods to Water Vacation Homes is hiring: Owner Relations Lead in Nisswa

3 days ago Be among the first 25 applicants At Woods to Water Vacation Homes, we are passionate about exceptional homes, curated experiences, and creating lifelong memories with our guests in the Brainerd Lakes Area and beyond. We’re a dedicated crew of BLA locals who share the beauty of the place we call home. Each teammate brings a strong work ethic and unique strengths to a work‑hard/play‑hard environment inside a rapidly growing company. POSITION OVERVIEW The Owner Relations Lead is responsible for overseeing owner communication, expectations, and long‑term relationship management within Woods to Water Vacation Homes. This role ensures that each property owner receives a white‑glove, proactive experience throughout their partnership with the company. The Owner Relations Lead manages owner onboarding, documentation, communication workflows, and maintains a comprehensive database of owner activity and property insights. This role collaborates closely with the Vendor Coordinator, Guest Services, Marketing, and the Managing Director to ensure alignment on property standards, owner expectations, and service execution. The Owner Relations Lead does not currently manage direct reports but is expected to guide cross‑department coordination to maintain five‑star owner satisfaction. KEY RESPONSIBILITIES Owner Communication & Relationship Management Serve as the primary point of contact for all property owners. Maintain a consistent, professional communication cadence across email, CRM tools, and owner portals. Manage all owner‑related inquiries, updates, requests, and follow‑ups in a timely and accurate manner. Maintain a full and organized database of owner profiles, preferences, past communication, and property details. Document all owner interactions, communications, approvals, and service notes within the CRM or designated platform. Provide owners with proactive updates on property readiness, seasonal operations, maintenance, performance insights, and special initiatives. Onboarding & Property Expectations Lead the onboarding process for new property owners, including documentation, communication expectations, and system setup. Ensure each home is fully stocked, outfitted, and prepared prior to the go‑live date. Conduct coordination calls or walkthroughs with owners to set realistic expectations around property care, guest stays, seasonality, and services. Standards & Quality Alignment Partner with the Vendor Coordinator to clearly define and oversee owner cleaning expectations, special requests, and property‑specific standards. Monitor property presentation standards and ensure expectations are met consistently for both owners and guests. Review seasonal audit reports, guest‑ready insights, and maintenance updates to keep owners informed. Work alongside Guest Services, Vendor Coordination, and Guest Readiness teams to ensure strong alignment between owner expectations and operational execution. Collaborate with marketing and leadership teams on owner updates, newsletters, and strategic initiatives. Relay owner feedback to internal teams to support continuous improvement and service refinement. Administrative & Reporting Duties Maintain accurate documentation of all owner communications, approvals, preferences, and property updates. Assist the Managing Director with owner billing inquiries, renewals, and contract updates as needed. COMPENSATION Bonus Structure: Potential for future bonuses based on growth within a calendar year. CHARACTERISTICS Minnesota Nice – genuine warmth & kindness Hungry – a go‑getter with a strong work ethic Growth mindset – a lifelong learner Committed – aligned to the company vision Intentional – plans ahead, prioritizes, and executes with clarity SCHEDULE & EXPECTATIONS Standard office hours are 8:00 a.m. – 5:00 p.m., Monday through Friday. Must be available to work 2 weekends per month and provide some evening coverage as needed. We offer flexibility to accommodate scheduling needs, including weekend shifts, and to respond to emergencies, weather‑related issues, or vendor coordination that may occur outside of standard office hours. This position is expected to average 40 hours per week. QUALIFICATIONS Previous hospitality, vacation rental, or customer service experience preferred. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Tech‑savvy with experience in booking platforms, CRM, or property management systems. Clear, concise communicator (phone, text, email) with strong follow‑through. Calm under pressure with strong problem‑solving abilities. WHAT WE OFFER Competitive pay based on experience. Opportunity to be part of a boutique, locally owned company rooted in the Brainerd Lakes Area. Supportive and passionate team environment with opportunities for growth. A role that directly shapes unforgettable guest experiences in one of Minnesota’s premier vacation destinations. HOW TO APPLY If you’re ready to contribute to a high‑performing team and deliver exceptional services, please submit your resume and a cover letter explaining why you are the perfect fit for Woods to Water Vacation Homes. Send your application to info@bookthebla.com and include “Guest Experience Specialist” in the subject line. We are excited to hear from those who share our passion for the northern Minnesota lifestyle and are eager to help others discover and enjoy it. Woods to Water is an Equal Opportunity Employer and welcomes a diverse pool of applicants. #J-18808-Ljbffr