Staff User Researcher Job at Nourish in New York

Join to apply for the Staff User Researcher role at Nourish About Us Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. Health is the most important thing in the world, and yet our society is sicker than it has ever been due to unhealthy modern lifestyles. Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food‑as‑medicine platform. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, health progress tracking, personalized content, meal logging, recipe/meal planning, AI chat, and more. We already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition‑related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity/weight management, cardiovascular disease, and more. We are live in all 50 states. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top‑tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, among others. Our angel investors include world‑class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. About The Role We’re looking for a Staff User Researcher to lead strategic research across Nourish’s patient and provider ecosystems. You’ll uncover insights that guide product direction, improve clinical and patient experiences, and shape how nutrition care is delivered at scale. This is a senior individual contributor role for someone who’s comfortable working autonomously on ambiguous, high‑impact questions—equally strong at fieldwork and at influencing senior stakeholders. You’ll partner closely with design, product, and clinical leadership to ensure every decision is grounded in a deep understanding of both sides of our marketplace: patients seeking help and dietitians providing care. This person will join our small design team and report directly to our Head of Design. We care deeply about our work, but we try not to take ourselves too seriously. We believe that empathy, trust, and collaboration are what drive the best outcomes and that work can feel like play! This role is full‑time in NYC (in‑person candidates only), with flexibility for some remote work. Nourish has an NYC office in the heart of Silicon Alley. Check out ‘EPD at Nourish’ to learn more about our team! Key Responsibilities Lead research strategy across patient, provider, and internal tooling experiences, defining the learning agenda that informs company‑level priorities Conduct generative and evaluative research to explore user needs, motivations, and friction points across the full care journey, from onboarding through long‑term engagement Shape product direction by translating research insights into clear, actionable opportunities for product, design, and clinical operations Develop frameworks and mental models that clarify how patients and dietitians interact, and where Nourish can deliver differentiated value Mentor and guide cross‑functional partners (designers, PMs, and data analysts, clinical, marketing, PPM) on research best practices, helping to scale the research mindset across the org Partner with data science and clinical ops to triangulate qualitative and quantitative insights, surfacing patterns in behavior, retention, and outcomes Tell compelling stories that bring our constituents to life through artifacts, workshops, and strategic narratives that influence at the leadership level Champion an inclusive approach to research that represents diverse users and ensures accessibility and equity in the patient experience Key Qualifications 8–12+ years of applied user research experience in high‑growth product organizations (consumer, health tech, telehealth, or two‑sided marketplaces strongly preferred) Mastery of core qualitative methods (interviews, field studies, concept testing, journey mapping, usability testing) and strong fluency with complementary quantitative methods Demonstrated success driving strategic impact—influencing product or business direction, not just validating existing ideas Experience researching service‑oriented or clinical workflows, ideally in healthcare, wellness, or B2C/B2B2C contexts Exceptional communication and storytelling ability; you make insights tangible and drive alignment through clarity and empathy A track record of mentoring or coaching researchers or designers, elevating the overall craft bar Fluency in research tooling (Dovetail, Airtable, UserTesting, Maze, Amplitude, etc.) Graduate degree in Human‑Computer Interaction, Cognitive Psychology, Anthropology, or related field (or equivalent hands‑on experience) Nice to Have Experience working in a regulated or clinical domain, navigating privacy and compliance constraints with creativity Familiarity with insurance and healthcare systems in the US Comfort balancing speed and rigor in a startup environment Experience with remote, asynchronous collaboration What Success Looks Like Research insights directly inform Nourish’s product roadmap and care model evolution Leadership looks to you as a thought partner for framing the big questions Product teams consistently rely on research to shape what they build and why The organization develops a shared, evidence‑based understanding of its users: patients, providers, and internal stakeholders You help make “user understanding” part of Nourish’s DNA Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Nourish by 2x #J-18808-Ljbffr In Summary: More than half of Americans have a chronic condition related to what they eat . Poor nutrition is the number one driver of preventable death . Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food‑as‑medicine platform . The role is full‑time in NYC (in‑person candidates only), with flexibility for some remote work . En Español: Nourish tiene como misión mejorar la salud de las personas facilitando una buena alimentación. Más de la mitad de los estadounidenses tienen una condición crónica relacionada con lo que comen, y la mala nutrición es el motor número uno de muerte prevenible. La salud es la cosa más importante del mundo, y sin embargo nuestra sociedad está más enferma que nunca debido a estilos de vida modernos poco saludables. Entre nuestros inversores ángeles se encuentran fundadores de atención médica de clase mundial de Oscar, Rightway Health, Headway, Spring Health y Alto Pharmacy, así como la estrella del fútbol Alex Morgan y los fundadores de Olipop and Notion. Sobre el papel buscamos a un investigador de personal para dirigir investigaciones estratégicas en los ecosistemas de pacientes y proveedores de Nourish. Descubrirás ideas que guíen la dirección del producto, mejoran las experiencias clínicas y de los pacientes y dan forma a cómo se presta la atención nutricional a escala. Este es un rol de contribuyente individual senior para alguien que está cómodo trabajando autónomamente sobre cuestiones ambiguas y de alto impacto, igualmente fuertes en el trabajo de campo e influenciando a las partes interesadas. Consulte EPD en Nourish para obtener más información sobre nuestro equipo! Responsabilidades clave Lidera la estrategia de investigación a través de las experiencias del paciente, el proveedor y las operaciones clínicas con modelos mentales que aclaran cómo los pacientes e dietistas interactúan, definiendo la agenda de aprendizaje que informa las prioridades a nivel empresarial Realice investigaciones generativas y evaluatorias para explorar las necesidades, motivaciones y puntos de fricción de los usuarios a lo largo de todo el viaje de atención médica, desde la incorporación a través del compromiso a largo plazo La dirección del producto mediante la traducción de conocimientos de investigación en perspectivas claras y viables para los diseñadores de productos, diseño y operaciones clínicos. Los investigadores desarrollan un marco de investigación y modelos mental que clarifiquen la forma en que los pacientes y los dietistas interactuen, y donde puede orientarse al cliente Mentor y guiar socios cross-functional (diseñadores, PMs y análisis de datos, expertos clínicos, profesionales de marketing) en mejores prácticas de búsqueda, comprobando los métodos básicos para escalar el proceso de trabajo A2C: Desarrollando la inteligencia y la capacidad de uso de los resultados de los empleados para llevar a cabo una experiencia científica o de desarrollo de los productos, exáctitud de mercado, maestramiento de conocimiento de calidad y de funcionamiento tecnológico, complementación de las capacidades de los clientes en términos generales, etc.