Nourish Inc is hiring: Staff User Researcher in New York

divh2Staff User Researcher/h2pNourish is on a mission to improve peoples health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. Health is the most important thing in the world, and yet our society is sicker than it has ever been due to unhealthy modern lifestyles./ppNourish is addressing this healthcare crisis by helping people eat better, more easily, with our food-as-medicine platform. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, health progress tracking, personalized content, meal logging, recipe/meal planning, AI chat, and more./ppWe already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity/weight management, cardiovascular disease, and more. We are live in all 50 states./ppWe are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion./ph3About the Role/h3pWere looking for a Staff User Researcher to lead strategic research across Nourishs patient and provider ecosystems. Youll uncover insights that guide product direction, improve clinical and patient experiences, and shape how nutrition care is delivered at scale./ppThis is a senior individual contributor role for someone whos comfortable working autonomously on ambiguous, high-impact questionsequally strong at fieldwork and at influencing senior stakeholders. Youll partner closely with design, product, and clinical leadership to ensure every decision is grounded in a deep understanding of both sides of our marketplace: patients seeking help and dietitians providing care./ppThis person will join our small design team and report directly to our Head of Design./ppWe care deeply about our work, but we try not to take ourselves too seriously. We believe that empathy, trust, and collaboration are what drive the best outcomes and that work can feel like play!/ppThis role is full-time in NYC (in-person candidates only), with flexibility for some remote work. Nourish has an NYC office in the heart of Silicon Alley./ppCheck out EPD at Nourish to learn more about our team!/ph3Key Responsibilities/h3ullistrongLead research strategy/strong across patient, provider, and internal tooling experiences, defining the learning agenda that informs company-level priorities/lilistrongConduct generative and evaluative research/strong to explore user needs, motivations, and friction points across the full care journey, from onboarding through long-term engagement/lilistrongShape product direction/strong by translating research insights into clear, actionable opportunities for product, design, and clinical operations/lilistrongDevelop frameworks and mental models/strong that clarify how patients and dietitians interact, and where Nourish can deliver differentiated value/lilistrongMentor and guide cross-functional partners/strong (designers, PMs, and data analysts, clinical, marketing, PPM) on research best practices, helping to scale the research mindset across the org/lilistrongPartner with data science and clinical ops/strong to triangulate qualitative and quantitative insights, surfacing patterns in behavior, retention, and outcomes/lilistrongTell compelling stories/strong that bring our constituents to life through artifacts, workshops, and strategic narratives that influence at the leadership level/lilistrongChampion an inclusive approach to research/strong that represents diverse users and ensures accessibility and equity in the patient experience/li/ulh3Key Qualifications/h3ulli812+ years of applied user research experience in high-growth product organizations (consumer, health tech, telehealth, or two-sided marketplaces strongly preferred)/liliMastery of core qualitative methods (interviews, field studies, concept testing, journey mapping, usability testing) and strong fluency with complementary quantitative methods/liliDemonstrated success driving strategic impactinfluencing product or business direction, not just validating existing ideas/liliExperience researching service-oriented or clinical workflows, ideally in healthcare, wellness, or B2C/B2B2C contexts/liliExceptional communication and storytelling ability; you make insights tangible and drive alignment through clarity and empathy/liliA track record of mentoring or coaching researchers or designers, elevating the overall craft bar/liliFluency in research tooling (Dovetail, Airtable, UserTesting, Maze, Amplitude, etc.)/liliGraduate degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or related field (or equivalent hands-on experience)/li/ulh3Nice to Have/h3ulliExperience working in a regulated or clinical domain, navigating privacy and compliance constraints with creativity/liliFamiliarity with insurance and healthcare systems in the US/liliComfort balancing speed and rigor in a startup environment/liliExperience with remote, asynchronous collaboration/li/ulh3What Success Looks Like/h3ulliResearch insights directly inform Nourishs product roadmap and care model evolution/liliLeadership looks to you as a thought partner for framing the big questions/liliProduct teams consistently rely on research to shape what they build and why/liliThe organization develops a shared, evidence-based understanding of its users: patients, providers, and internal stakeholders/liliYou help make user understanding part of Nourishs DNA/li/ul/div