CACI International Inc
Opportunity
Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission‑critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide.
Key Responsibilities
Serve as the initial point of contact for troubleshooting hardware and software problems
Respond to end‑user phone, email, or chat requests for technical support
Resolve basic computer, application, system, device, access, or performance issues
Utilize product information and solution databases to research and troubleshoot problems
Advise users on methods to resolve and avoid future issues
Document incidents using help desk systems and tools
Escalate problems to appropriate levels or teams
Support software/hardware installations and upgrades
Set up user profiles and reset passwords
Fulfill service level standards for response time and quality
Maintain accurate documentation of all support activities
Support both legacy and modern applications
Qualifications Required:
High School Diploma
Up to 2 years of technical support experience
Strong customer service skills
Basic understanding of computer systems and applications
Good communication abilities
Problem‑solving skills
Desired:
Experience with DoD/Navy systems
Technical certifications (CompTIA A+, HDI)
Knowledge of help desk tools and procedures
Experience with ticket management systems
Understanding of IT security practices
Knowledge of Windows operating systems
Basic networking knowledge
Labor Category
Help Desk Specialist I – High School diploma and 2+ years of technical support experience
Help Desk Specialist II – High School diploma and 3+ years of technical support experience
Additional Information This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail.
Success in this Role Requires
Strong customer service orientation
Good technical troubleshooting skills
Clear communication abilities
Problem‑solving capabilities
Attention to detail
Team collaboration skills
Key Success Factors
Customer service excellence
Technical support skills
Documentation accuracy
Problem resolution abilities
Team collaboration
Learning aptitude
The Role Requires Someone Who Can
Provide excellent customer service
Solve technical problems
Document support activities
Follow established procedures
Learn new technologies
Work effectively in teams
Maintain professional demeanor
Special Requirements
Must be able to obtain and maintain required security clearances
Must be willing to work assigned shifts
Must maintain customer service focus
Must follow security procedures
Must demonstrate patience and professionalism
Support Focus Areas
Hardware support
Software support
User access management
Basic troubleshooting
Password resets
Application support
Documentation
Career Development
Technical skill development
Customer service experience
Security awareness building
Process knowledge
Certification support
Path to advanced support roles
Pay Range This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage $18.79
Benefits Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Key Responsibilities
Serve as the initial point of contact for troubleshooting hardware and software problems
Respond to end‑user phone, email, or chat requests for technical support
Resolve basic computer, application, system, device, access, or performance issues
Utilize product information and solution databases to research and troubleshoot problems
Advise users on methods to resolve and avoid future issues
Document incidents using help desk systems and tools
Escalate problems to appropriate levels or teams
Support software/hardware installations and upgrades
Set up user profiles and reset passwords
Fulfill service level standards for response time and quality
Maintain accurate documentation of all support activities
Support both legacy and modern applications
Qualifications Required:
High School Diploma
Up to 2 years of technical support experience
Strong customer service skills
Basic understanding of computer systems and applications
Good communication abilities
Problem‑solving skills
Desired:
Experience with DoD/Navy systems
Technical certifications (CompTIA A+, HDI)
Knowledge of help desk tools and procedures
Experience with ticket management systems
Understanding of IT security practices
Knowledge of Windows operating systems
Basic networking knowledge
Labor Category
Help Desk Specialist I – High School diploma and 2+ years of technical support experience
Help Desk Specialist II – High School diploma and 3+ years of technical support experience
Additional Information This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail.
Success in this Role Requires
Strong customer service orientation
Good technical troubleshooting skills
Clear communication abilities
Problem‑solving capabilities
Attention to detail
Team collaboration skills
Key Success Factors
Customer service excellence
Technical support skills
Documentation accuracy
Problem resolution abilities
Team collaboration
Learning aptitude
The Role Requires Someone Who Can
Provide excellent customer service
Solve technical problems
Document support activities
Follow established procedures
Learn new technologies
Work effectively in teams
Maintain professional demeanor
Special Requirements
Must be able to obtain and maintain required security clearances
Must be willing to work assigned shifts
Must maintain customer service focus
Must follow security procedures
Must demonstrate patience and professionalism
Support Focus Areas
Hardware support
Software support
User access management
Basic troubleshooting
Password resets
Application support
Documentation
Career Development
Technical skill development
Customer service experience
Security awareness building
Process knowledge
Certification support
Path to advanced support roles
Pay Range This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage $18.79
Benefits Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr