Agile Resources, Inc.
Our client is looking for a
Service Desk Specialist
to join their team!
Location:
Onsite in Kissimmee, Florida
Pay:
$22-$24/hour W2
Here Is What You Will Be Doing
Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
Act as the first point of contact for clients via phone, email, and in-person.
Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
Perform daily system monitoring, verifying the integrity and availability of hardware and software.
Apply operating system updates, patches, and configuration changes.
Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
Maintain accurate inventory and asset information.
Develop and maintain technical documentation and procedures.
Provide technical support after normal work hours when necessary.
Here is what our ideal candidate has
High School diploma or equivalent.
3+ years of IT support experience.
Proven ability to provide support via phone, web chat, remote access and in person.
Knowledgeable, responsible and skilled experience in telecommunications systems.
Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
Experience in supporting enterprise phone systems (on-premises or cloud).
Basic knowledge of networking operations and procedures.
Ability to write and interpret technical documentation.
CompTia A+ Certification is preferred.
Job Details
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Business Development
Industries:
Staffing and Recruiting
Referrals increase your chances of interviewing at Agile Resources, Inc. by 2x
#J-18808-Ljbffr
Service Desk Specialist
to join their team!
Location:
Onsite in Kissimmee, Florida
Pay:
$22-$24/hour W2
Here Is What You Will Be Doing
Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
Act as the first point of contact for clients via phone, email, and in-person.
Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
Perform daily system monitoring, verifying the integrity and availability of hardware and software.
Apply operating system updates, patches, and configuration changes.
Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
Maintain accurate inventory and asset information.
Develop and maintain technical documentation and procedures.
Provide technical support after normal work hours when necessary.
Here is what our ideal candidate has
High School diploma or equivalent.
3+ years of IT support experience.
Proven ability to provide support via phone, web chat, remote access and in person.
Knowledgeable, responsible and skilled experience in telecommunications systems.
Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
Experience in supporting enterprise phone systems (on-premises or cloud).
Basic knowledge of networking operations and procedures.
Ability to write and interpret technical documentation.
CompTia A+ Certification is preferred.
Job Details
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Business Development
Industries:
Staffing and Recruiting
Referrals increase your chances of interviewing at Agile Resources, Inc. by 2x
#J-18808-Ljbffr