MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, Carlsbad, New Mexico, us, 88221
Remote Bilingual Call Center Representative - Spanish-English
Position Overview: MCI is a fast‑growing tech‑enabled business services company providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions. We operate contact centers both on‑site and remote across many industries.
Location: Remote – Work‑at‑Home
Position Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Compensation & Benefits
Competitive base salary based on experience.
Paid Time Off and paid holidays.
Incentives & rewards: daily, weekly, monthly contests and cash bonuses.
Health benefits (medical, dental, vision) after 60 days of employment.
Retirement savings plan (when available).
Disability, life, and supplemental insurance options.
Paid training and career growth opportunities.
Fun, engaging work environment with casual dress code.
Physical Requirements & Reasonable Accommodation The job is largely sedentary, using a computer and telephone headset. Employees may need to sit, stand, and occasionally lift up to 40 pounds. MCI is committed to providing reasonable accommodations for qualified applicants with disabilities.
Equal‑Opportunity Employer – EEO Statement MCI is an equal‑opportunity employer. All qualified applicants receive consideration without discrimination.
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Location: Remote – Work‑at‑Home
Position Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20 Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Compensation & Benefits
Competitive base salary based on experience.
Paid Time Off and paid holidays.
Incentives & rewards: daily, weekly, monthly contests and cash bonuses.
Health benefits (medical, dental, vision) after 60 days of employment.
Retirement savings plan (when available).
Disability, life, and supplemental insurance options.
Paid training and career growth opportunities.
Fun, engaging work environment with casual dress code.
Physical Requirements & Reasonable Accommodation The job is largely sedentary, using a computer and telephone headset. Employees may need to sit, stand, and occasionally lift up to 40 pounds. MCI is committed to providing reasonable accommodations for qualified applicants with disabilities.
Equal‑Opportunity Employer – EEO Statement MCI is an equal‑opportunity employer. All qualified applicants receive consideration without discrimination.
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