Customer Relations Specialist Job at Rollins, Inc. in Virginia Beach

Customer Relations Specialist at Rollins, Inc. As part of the Orkin team, you’ll be critical to helping customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. Responsibilities As a Customer Service Specialist, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments. Navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules. Apply expertise developed in training to schedule appointments for technicians efficiently and recommend alternative routes when appropriate. Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain the customer database with accurate information including call details, disposition of calls, payments and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and other proprietary information. Benefits What type of benefits will you receive? Pay of USD $18.00 to $22.00 hourly Comprehensive benefits package including medical, dental, vision, maternity and life insurance 401(k) plan with company match and employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry‑leading, quality, comprehensive training program Qualifications What do you need to be successful? Previous experience in Customer Service or Sales (preferred) High School Diploma or equivalent (required) Excellent interpersonal and communication skills Basic computer skills with various software and web‑based applications Proficient in Microsoft Office Strong attention to detail and follow‑through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations. Comfortable sitting at a desk and working with a computer, keyboard, phone, and other office equipment for extended periods. Able to regularly lift and/or move up to 25 pounds. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Consumer Services Why choose Orkin? Founded in 1901, Orkin is a global residential and business service provider delivering accurate, comprehensive, and efficient pest management services. The pest management industry is growing and recession‑resistant. You have a service‑oriented mindset that builds loyalty and trust with clients. You hold yourself responsible to commitments. You value being part of a team. You want to join a company that supports the community. Orkin is financially stable and the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr