Customer Relations Specialist Job at Rollins, Inc. in Lanham

Join to apply for the Customer Relations Specialist role at Rollins, Inc. Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. Benefits Pay of USD $22.00 to $25.00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA Ready to join the Best in Pests? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA Qualifications Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Responsibilities You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer’s privacy and other proprietary information #J-18808-Ljbffr