Mississippi Staffing
Loan Servicing & Customer Service Specialist
Mississippi Staffing, Hattiesburg, Mississippi, United States, 39401
Job Posting
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed Reviews loan documentation for accuracy Completes validation of loan documentation, reports, and/or systems Documents missing, incorrect, or incomplete documents and/or data Performs data entry and/or enters loans into the appropriate systems Resolves customer or associate inquiries as necessary and communicates when applicable Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works under limited supervision following established guidelines and procedures Requirements
High School Diploma or GED Two (2) years of banking or related work experience Applicants will be expected to pass any assessment associated with the position Preferences
Knowledgeable of loan operations activities Skills and Competencies
Ability to work in a fast-paced environment Data entry and typing skills Excellent customer service skills Proficient in Microsoft Excel and Word Strong time management Strong written and verbal communication skills Work Location
5214 Lincoln Rd. Ext. Hattiesburg MS Training
Monday-Friday 7:30am-4:30pm (3 months) Following Training
Must be able to work 40 hours Monday-Friday anytime between 7am-6pm. Shifts will be assigned based on business needs. Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target
Minimum: $36,000.00 USD Median: $43,416.00 USD Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed Reviews loan documentation for accuracy Completes validation of loan documentation, reports, and/or systems Documents missing, incorrect, or incomplete documents and/or data Performs data entry and/or enters loans into the appropriate systems Resolves customer or associate inquiries as necessary and communicates when applicable Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works under limited supervision following established guidelines and procedures Requirements
High School Diploma or GED Two (2) years of banking or related work experience Applicants will be expected to pass any assessment associated with the position Preferences
Knowledgeable of loan operations activities Skills and Competencies
Ability to work in a fast-paced environment Data entry and typing skills Excellent customer service skills Proficient in Microsoft Excel and Word Strong time management Strong written and verbal communication skills Work Location
5214 Lincoln Rd. Ext. Hattiesburg MS Training
Monday-Friday 7:30am-4:30pm (3 months) Following Training
Must be able to work 40 hours Monday-Friday anytime between 7am-6pm. Shifts will be assigned based on business needs. Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target
Minimum: $36,000.00 USD Median: $43,416.00 USD Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.