Regions Financial Corporation
Loan Servicing & Customer Service Specialist
Regions Financial Corporation, Hattiesburg, Mississippi, United States, 39400
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Loan Servicing and Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer’s inquiries or complaints regarding Loan Servicing products or services.
Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects documents/reports
Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Works under general supervision following established guidelines and procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Preferences
One (1) year of banking or related work experience
Skills and Competencies
Ability to work in a fast-paced environment
Data entry and typing skills
Excellent customer service skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$33,975.00 USD
50th Percentile:
$40,446.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location: Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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At Regions, the Loan Servicing and Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer’s inquiries or complaints regarding Loan Servicing products or services.
Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects documents/reports
Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Works under general supervision following established guidelines and procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Preferences
One (1) year of banking or related work experience
Skills and Competencies
Ability to work in a fast-paced environment
Data entry and typing skills
Excellent customer service skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$33,975.00 USD
50th Percentile:
$40,446.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location: Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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