Capgemini
Job Title
Conversational Developer
Location Nashville, TN
Job Description Capgemini empowers you to shape your career and collaborate with colleagues worldwide. Join us to help the world’s leading organizations unlock technology’s value, build a sustainable and inclusive world, and reimagine what’s possible.
Key Responsibilities
Hands‑on experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts.
Strong understanding of GCP architecture and services relevant to CCAS.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands‑on knowledge of Gen AI, Playbooks & CCAI Insights.
Software engineering practice: develop, maintain, and optimize software solutions, apply scientific methods, supervise technical work, and collaborate with stakeholders.
Required Skills
5+ years of experience, 3+ years designing conversational interfaces or virtual agents, preferably in the telecom domain.
Bachelor’s degree in Computer Science, Telecommunications, or related field.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Experience with Speech‑to‑Text, Text‑to‑Speech, and Agent Assist.
Knowledge of telecom‑specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Compensation Base salary range: $62,200 to $150,250 (location: Nashville, TN). Variable incentives, bonuses, or commissions may apply depending on position and applicable laws.
Benefits
Paid time off based on employee grade (Vacation: 12‑25 days, Company paid holidays, Personal Days, Sick Leave).
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
Retirement savings plans (401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
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Location Nashville, TN
Job Description Capgemini empowers you to shape your career and collaborate with colleagues worldwide. Join us to help the world’s leading organizations unlock technology’s value, build a sustainable and inclusive world, and reimagine what’s possible.
Key Responsibilities
Hands‑on experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts.
Strong understanding of GCP architecture and services relevant to CCAS.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands‑on knowledge of Gen AI, Playbooks & CCAI Insights.
Software engineering practice: develop, maintain, and optimize software solutions, apply scientific methods, supervise technical work, and collaborate with stakeholders.
Required Skills
5+ years of experience, 3+ years designing conversational interfaces or virtual agents, preferably in the telecom domain.
Bachelor’s degree in Computer Science, Telecommunications, or related field.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Experience with Speech‑to‑Text, Text‑to‑Speech, and Agent Assist.
Knowledge of telecom‑specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Compensation Base salary range: $62,200 to $150,250 (location: Nashville, TN). Variable incentives, bonuses, or commissions may apply depending on position and applicable laws.
Benefits
Paid time off based on employee grade (Vacation: 12‑25 days, Company paid holidays, Personal Days, Sick Leave).
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
Retirement savings plans (401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
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