TELUS Digital
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture. Location & Flexibility
Our
Product Lead
is an integral part of our Product Delivery team. To help retain our deep culture of collaboration, this role will maintain an in‑office presence in a hybrid capacity 2‑3 days weekly. This role can be located in
Boston, MA ,
Charlottesville, VA ,
Columbus, OH , or
Durham, NC . The Opportunity
As a
Product Lead , you’ll play a central role in defining and delivering world‑class products. You’ll uncover the “why” and work closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals. Responsibilities
Help clients define product vision and user objectives, maintaining strong client relationships Work with internal and external team members to define feature lists that align with the client's strategy Collaborate with cross‑functional teams to iteratively build solutions that are in line with time and budget constraints Facilitate conversations around scope management and feature prioritization Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms Build a shared understanding of product requirements among all stakeholders (internal and external) Understand and advocate for the end‑user’s needs Contribute to a strategic product roadmap that prioritizes features according to the client's vision Work alongside engineers to understand system architecture and data flows to guide feature development Manage and document technical dependencies and API needs for use in feature implementations Collaborate with product designers and engineers to create best‑in‑class user experiences that are feasible and within technical constraints Qualifications
3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position Understanding of the software development life‑cycle (SDLC) and experience working with one or more software development methodologies Demonstrated experience with AI technologies in personal and/or professional contexts Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation Excellent analytical, problem‑solving, and decision‑making skills Ability to size solutions based on project constraints, i.e., time, scope, budget Experience identifying and mitigating risks that could affect project outcomes Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non‑technical audiences Knowledge of front‑end and back‑end technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies Understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up‑to‑date with the continually evolving landscape Self‑starter who takes initiative in solving problems and can self‑manage commitments and deadlines Professional or personal experience utilizing AI tools Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. What We’ll Offer
Healthcare benefits – Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401(k) matching Flexible paid time off & paid company holidays Parental Leave Employee Assistance Program (EAP) And more! Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. Salary
USA Pay Range: $90,000 – $106,000 USD
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Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture. Location & Flexibility
Our
Product Lead
is an integral part of our Product Delivery team. To help retain our deep culture of collaboration, this role will maintain an in‑office presence in a hybrid capacity 2‑3 days weekly. This role can be located in
Boston, MA ,
Charlottesville, VA ,
Columbus, OH , or
Durham, NC . The Opportunity
As a
Product Lead , you’ll play a central role in defining and delivering world‑class products. You’ll uncover the “why” and work closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals. Responsibilities
Help clients define product vision and user objectives, maintaining strong client relationships Work with internal and external team members to define feature lists that align with the client's strategy Collaborate with cross‑functional teams to iteratively build solutions that are in line with time and budget constraints Facilitate conversations around scope management and feature prioritization Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms Build a shared understanding of product requirements among all stakeholders (internal and external) Understand and advocate for the end‑user’s needs Contribute to a strategic product roadmap that prioritizes features according to the client's vision Work alongside engineers to understand system architecture and data flows to guide feature development Manage and document technical dependencies and API needs for use in feature implementations Collaborate with product designers and engineers to create best‑in‑class user experiences that are feasible and within technical constraints Qualifications
3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position Understanding of the software development life‑cycle (SDLC) and experience working with one or more software development methodologies Demonstrated experience with AI technologies in personal and/or professional contexts Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation Excellent analytical, problem‑solving, and decision‑making skills Ability to size solutions based on project constraints, i.e., time, scope, budget Experience identifying and mitigating risks that could affect project outcomes Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non‑technical audiences Knowledge of front‑end and back‑end technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies Understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up‑to‑date with the continually evolving landscape Self‑starter who takes initiative in solving problems and can self‑manage commitments and deadlines Professional or personal experience utilizing AI tools Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. What We’ll Offer
Healthcare benefits – Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401(k) matching Flexible paid time off & paid company holidays Parental Leave Employee Assistance Program (EAP) And more! Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. Salary
USA Pay Range: $90,000 – $106,000 USD
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