TELUS Digital
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location & Flexibility Our
Product Lead
is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in‑office presence in a hybrid capacity 2‑3 days weekly. This role can be located in Boston, MA; Charlottesville, VA; Columbus, OH; or Durham, NC.
The Opportunity As a
Product Lead , you’ll play a central role in defining and delivering world‑class products. The Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.
Responsibilities
Help clients define product vision and user objectives, maintaining strong client relationships
Work with internal and external team members to define feature lists that align with the client’s strategy
Collaborate with cross‑functional teams to iteratively build solutions that are in line with time and budget constraints
Facilitate conversations around scope management and feature prioritization
Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
Build a shared understanding of product requirements among all stakeholders (internal and external)
Understand and advocate for the end‑user’s needs
Contribute to a strategic product roadmap that prioritizes features according to the client’s vision
Work alongside engineers to understand system architecture and data flows to guide feature development
Manage and document technical dependencies and API needs for use in feature implementations
Collaborate with product designers and engineers to create best‑in‑class user experiences that are feasible and within technical constraints
Qualifications
3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
An understanding of the software development life‑cycle (SDLC) and experience working with one or more software development methodologies
Demonstrated experience with AI technologies in personal and/or professional contexts
Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web
Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation
Excellent analytical, problem‑solving, and decision‑making skills
Ability to size solutions based on project constraints, i.e., time/scope/budget
Experience identifying and mitigating risks that could affect project outcomes
Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non‑technical audiences
Knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies
An understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up‑to‑date with the continually evolving landscape
Self‑starter who takes initiative in solving problems and can self‑manage commitments and deadlines
Professional or personal experience utilizing AI tools
Bonus Points
In‑depth software development knowledge or development experience
Working knowledge of backend systems such as databases and cloud platforms
Agency and/or consulting experience with a variety of clients and industries
An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Certified ScrumMaster and/or Certified Scrum Product Owner
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
What We’ll Offer
Healthcare benefits – Medical, Vision, Dental (including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Assistance Program (EAP)
And more!
Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits.
USA Pay Range
$90,000 – $106,000 USD
#J-18808-Ljbffr
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location & Flexibility Our
Product Lead
is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in‑office presence in a hybrid capacity 2‑3 days weekly. This role can be located in Boston, MA; Charlottesville, VA; Columbus, OH; or Durham, NC.
The Opportunity As a
Product Lead , you’ll play a central role in defining and delivering world‑class products. The Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.
Responsibilities
Help clients define product vision and user objectives, maintaining strong client relationships
Work with internal and external team members to define feature lists that align with the client’s strategy
Collaborate with cross‑functional teams to iteratively build solutions that are in line with time and budget constraints
Facilitate conversations around scope management and feature prioritization
Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
Build a shared understanding of product requirements among all stakeholders (internal and external)
Understand and advocate for the end‑user’s needs
Contribute to a strategic product roadmap that prioritizes features according to the client’s vision
Work alongside engineers to understand system architecture and data flows to guide feature development
Manage and document technical dependencies and API needs for use in feature implementations
Collaborate with product designers and engineers to create best‑in‑class user experiences that are feasible and within technical constraints
Qualifications
3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
An understanding of the software development life‑cycle (SDLC) and experience working with one or more software development methodologies
Demonstrated experience with AI technologies in personal and/or professional contexts
Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web
Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation
Excellent analytical, problem‑solving, and decision‑making skills
Ability to size solutions based on project constraints, i.e., time/scope/budget
Experience identifying and mitigating risks that could affect project outcomes
Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non‑technical audiences
Knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies
An understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up‑to‑date with the continually evolving landscape
Self‑starter who takes initiative in solving problems and can self‑manage commitments and deadlines
Professional or personal experience utilizing AI tools
Bonus Points
In‑depth software development knowledge or development experience
Working knowledge of backend systems such as databases and cloud platforms
Agency and/or consulting experience with a variety of clients and industries
An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Certified ScrumMaster and/or Certified Scrum Product Owner
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
What We’ll Offer
Healthcare benefits – Medical, Vision, Dental (including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Assistance Program (EAP)
And more!
Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits.
USA Pay Range
$90,000 – $106,000 USD
#J-18808-Ljbffr